Administrative Support Representative

Aston Carter•Louisville, KY

1d•$18 - $21•Onsite

About The Position

This role provides customer service and administrative support for a toll collections operation serving Louisiana. The representative is the first point of contact for the public, responding to inquiries about GeauxPass, resolving account issues, processing payments, and completing administrative tasks in a structured office environment. The position is based in a cubicle call center and is 100% in-office in Louisville, Kentucky. Training lasts the first two weeks, and attendance is mandatory during that period. Training and regular shifts run from 9:00 a.m. to 7:00 p.m.; flexibility to work Saturdays is required when needed. The office is described as small, start-up, and family-oriented, with a collaborative culture. The work involves consistent use of computers, telephones, and standard office software. This is a contract-to-hire position. The hourly pay range is $18.00–$21.00. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave. Eligibility and benefit terms may vary.

Requirements

13 years of previous relevant experience in customer service, call center, administrative support, or a similar role, as stated in the posting.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong organizational and analytical skills.
Proficiency with Microsoft Office (Microsoft Suites).
Ability to operate computers efficiently and manage multiple systems during calls.
Demonstrated history of excellent attendance and reliability.
Experience handling inbound calls in a customer service or call center environment.
Ability to provide high-quality customer support, handle complaints, and resolve issues.
Accuracy and attention to detail when performing data entry and updating customer records.
Flexibility to work Saturdays when needed.
Mandatory attendance during the first two weeks of training.

Nice To Haves

Bilingual Spanish and English skills; these may qualify for a higher pay range.
Experience in toll collections, transportation, or a similar service environment.
Comfort working in a structured call center setting with performance and quality expectations.
Ability to learn and maintain knowledge of GeauxPass and related customer service procedures.
Capability to handle phone, email, and web-based correspondence.
Strong customer focus and patience when handling disputes, complaints, and complex account issues.

Responsibilities

Serve as the first point of public contact for customer service issues related to toll collections and GeauxPass.
Respond to inbound calls and provide information and assistance regarding GeauxPass accounts, payments, and general inquiries.
Maintain knowledge of customer service center and GeauxPass operations to assist customers and resolve problems.
Process credit card and electronic check payments for account replenishments and violation payments.
Open and document cases for unresolved customer inquiries and ensure appropriate follow-up.
Handle complaints professionally, research account discrepancies, and make adjustments as requested by the leadership team.
Process and respond to customer emails and cases with clear, timely resolutions.
Review and process customer disputes according to established procedures.
Respond to questions and provide assistance through web-based correspondence.
Close customer accounts and submit refund requests when necessary.
Update invoices, violation payments, and customer accounts to keep demographic, vehicle, and credit card information accurate and current.
Perform general administrative support tasks, including data entry and documentation, to support call center and customer service operations.