Administrative Support I

City of Dublin•Oh, OH

6d•Onsite

About The Position

The City of Dublin is hiring an Administrative Support I to serve as a first point of contact for residents at its City Hall Service Center. The position provides professional, courteous customer service and routine clerical and administrative support that contributes to the efficient delivery of municipal services. Duties include receptionist and phone coverage, mail distribution, document management, data entry, maintaining office-supply inventory, basic accounting, and generating permits. The role may involve handling confidential or sensitive information and using technology to communicate with residents who speak other languages. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a designated one-hour lunch break. The position has no supervisory responsibilities and is classified as non-exempt, making it eligible for formal overtime compensation and/or compensatory time. The targeted pay range is $20.38–$24.47 per hour. The incumbent is expected to model the City’s values of integrity, respect, communication, teamwork, accountability, and a positive attitude, and to demonstrate excellence, collaboration, and dedication to service. The position requires regular attendance, compliance with training and safety requirements, and a valid driver’s license. The City is an equal opportunity employer and a drug-free workplace; new hires must pass a pre-employment drug test.

Requirements

High school diploma or GED, entry-level coursework in Microsoft Office Suite (specifically Word, Excel, and Outlook) and computer operations, and basic clerical and administrative support experience, or an equivalent combination of education and experience.
Valid driver’s license.
Good organizational skills.
Excellent written and verbal communication skills.
Ability to learn intermediate Microsoft Office applications and the department’s, division’s, or administrative function’s proprietary software following appointment.
Ability and willingness to adapt to, embrace, and support change, and to learn new methods and processes.
Ability to seek out and participate in professional growth opportunities offered by the City.
Ability to occasionally lift and move objects weighing 10–15 pounds.
Ability to operate standard office equipment, such as a personal computer, fax machine, copier, and telephone.
Ability to perform sustained and continuous data entry into a computer system.
Regular attendance, compliance with supervisory or managerial training directives, and adherence to applicable safety laws, regulations, and City policies.
A department, division, or administrative function may require licenses or certifications relevant to specific job responsibilities.

Responsibilities

Serve as the City Hall front desk receptionist and provide professional, courteous front-line customer service.
Provide routine information, handle minor problems, and refer residents and other contacts to the appropriate source when needed.
Provide administrative support requiring effective written and verbal communication.
Perform basic accounting duties, including cash handling, preparing deposits, reconciling cash accounts, collecting fees, generating receipts, and related data entry.
Generate permits.
Send and distribute mail.
Manage documents, including filing, copying, and scanning.
Maintain office-supply inventory and perform other routine clerical tasks.
Handle confidential and sensitive information when required.
Use technology to communicate effectively with residents who speak other languages.
Perform other related duties as assigned.

Benefits

High-deductible health care plan through United Healthcare, with 100% coverage for preventative care; employee or family coverage is available.
Healthy by Choice integrated wellness program that may allow employees to earn a waiver of all or part of medical plan premiums.
Annual City contribution of 75% of the health insurance deductible amount to an HSA in the employee’s name.
City-paid dental and vision premiums.
City-paid term life insurance coverage equal to 1.5 times salary, up to $150,000; supplemental insurance is available.
City contribution of 14% monthly toward retirement benefits through the Ohio Public Employee Retirement System; employee pension share is 10% of gross salary.
Two weeks of paid vacation accrued during the first year, with increases based on length of service; prior public service may be credited toward vacation accrual.
Five prorated personal-leave days annually.
Three sick days advanced at hire and nine sick days accrued annually in total.
Eleven paid holidays per year.
Employer-paid short-term disability.
Tuition and certification reimbursement up to $7,000 annually.
Recreation membership.
Longevity pay after four years of completed full-time service with the City of Dublin.