Administrative Support I
About The Position
The Administrative Support I provides administrative support to managers and helps coordinate daily logistics, delivery, and warehouse activities. Duties include monitoring delivery routes; handling paperwork, filing, calls, and email; supporting driver training and onboarding documentation; assisting with inbound delivery teams; and helping prepare freight for shipments and returns. The role also supports customer service, order processing, inventory updates, billing, and warehouse functions. The schedule is Tuesday through Saturday, 10:00 AM to 6:30 PM, at $16.42 per hour.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, including Word and Excel.
- Strong written and verbal communication skills.
- Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
- Ability to work evenings and Saturdays.
- Must pass a pre-employment background check.
- Maintain a professional and safe work environment.
- Strong customer service, organizational, time-management, problem-solving, accountability, dependability, documentation, data-analysis, professional phone, conflict-resolution, listening, and multitasking skills.
- Professional demeanor and ability to work without direct supervision.
Nice To Haves
- Post-high-school education is a plus.
- Prior customer service experience is preferred.
Responsibilities
- Assemble and audit route paperwork for the following day.
- Answer inbound calls from customers and delivery teams and handle customer issues.
- Contact vendors regarding inbound damage or replacement orders.
- Respond to email in a timely manner and address pending orders.
- File paperwork and other documents as needed.
- Assist with processing inbound delivery teams and completing available warehouse POD packets.
- Monitor delivery routes and route progress during the shift, contacting drivers hourly as needed to address issues.
- Call customers to obtain feedback about their delivery experience.
- Prepare nightly closing reports.
- Process daily work orders and communicate their status to the Logistics Coordinator.
- Print the Pull Sheet and mark live daily in the warehouse.
- Find and submit requested EPODs.
- Communicate with builders, general contractors, and supervisors to support customer satisfaction.
- Process and prepare freight for shipments and returns to vendors (RTVs).
- Assist with daily warehouse functions as needed.
- Update inventory daily, weekly, or monthly as required.
- Remotely assist delivery and installation teams as needed.
- Accurately update orders for billing as needed.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
