Administrative Support I
About The Position
The Administrative Support I provides administrative support to managers and supports daily office and warehouse operations. Duties include monitoring delivery routes, handling clerical work and filing, answering phones and emails, addressing customer issues, and assisting with driver training and onboarding documents for inexperienced drivers. The role also processes and tracks orders, freight, returns, inventory, and delivery documentation while communicating with customers, vendors, delivery teams, builders, general contractors, and supervisors. This is an onsite position at 8601 Independent Parkway, Twinsburg, Ohio. The location operates seven days a week, with rotating schedules of 7:00 a.m.–3:30 p.m. and 10:30 a.m.–7:00 p.m.; the schedule includes weekends and holidays. Pay is up to $18.50 per hour.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, including Word and Excel.
- Strong written and verbal communication skills.
- Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
- Ability to work evenings and Saturdays; the schedule also includes weekends and holidays.
- Pass a pre-employment background check.
- Maintain a professional and safe work environment.
- Strong customer service, organizational, time-management, problem-solving, accountability, dependability, documentation, data-analysis, professional phone, conflict-resolution, listening, and multitasking skills.
- Professional demeanor and ability to work without direct supervision.
Nice To Haves
- Post-high-school education.
- Prior customer service experience.
Responsibilities
- Assemble and audit route paperwork for the next day.
- Answer inbound calls from customers and delivery teams, respond to emails promptly, and handle customer issues.
- Contact vendors about inbound damage or replacement orders.
- Address pending orders and process daily work orders, communicating their status to the Logistics Coordinator.
- File paperwork and other documents as needed.
- Assist with processing inbound delivery teams and completing available proof-of-delivery (POD) packets.
- Monitor delivery routes and track route progress; contact drivers hourly as needed to address issues and remotely assist delivery and installation teams.
- Call customers to obtain feedback about their delivery experience.
- Prepare nightly closing reports.
- Print the Pull Sheet and mark live daily in the warehouse.
- Find and submit requested electronic proof-of-delivery (EPOD) documents.
- Communicate with builders, general contractors, and supervisors to support customer satisfaction.
- Process and prepare freight for shipments and returns to vendors (RTVs).
- Assist with daily warehouse functions as needed.
- Update inventory daily, weekly, or monthly as required.
- Update orders accurately for billing as needed.
- Assist with driver training and onboarding documents for inexperienced drivers.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
