Administrative Support Assistant (Family Planning/STI)

County of Mecklenburg, NC•Charlotte, NC

5d•Onsite

About The Position

This is a non-exempt (hourly) position with a pay range of $20.00 - $24.71/hour. Pay rates are based on education, skill, experience level, and internal equity, considering the applicant's salary history and qualifications in comparison to the market rate and job requirements. This role is on-site 5 days a week. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, an inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting healthy lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.

Requirements

Minimum of two years of administrative experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted
Knowledge of administrative and clerical procedures and systems using various computer applications, managing files and records
Knowledge of principles and processes for providing customer and employee services
Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service skills
Coordination and organization skills
Judgment and decision making skills
Time management skills
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization
Data entry skills
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Department of Social Services Assignment - Bilingual (Spanish and English) proficiency oral and written
May require a North Carolina or South Carolina Driver's License
May require County Driving Privileges
May require an Annual Motor Vehicle Record (MVR) check

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Create, maintain, organize and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Operate mail systems and coordinate the flow of information, internally or externally
Schedule, confirm and maintain meetings, events, and schedules
Compose, type, and distribute information such as meeting notes, agendas, and general information
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Assist and facilitate referral coordination for wrap around services.
Provide clerical and organizational support to ensure efficient clinical operations.
Support program leaders with administrative tasks and all other duties assigned.
Perform routine administrative, clerical and technical work.
This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.