Administrative Support 2

Human Services, Department of•Griffin, GA

14h

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is seeking an Administrative Support 2 in Griffin, Georgia (Spalding County). The position supports the day-to-day operation of an office and its personnel by performing general secretarial, clerical, administrative, and bookkeeping tasks, as well as some specialized clerical functions. Work is performed under general supervision and includes data entry, document and records processing, and operation of standard office equipment. The position reports to the Administrative Services Supervisor. DCSS works to enhance children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach initiatives include Fatherhood, Prison Re-Entry, and Parental Accountability Court programs, which seek to increase non-custodial parental involvement. The role includes maintaining confidential records, coordinating staff learning opportunities and travel-related arrangements, tracking staff time and attendance, managing cases, and helping keep office operations running when the supervisor is off site. Other professional responsibilities may be assigned. The position may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with the department’s emergency responsibilities.

Requirements

High school diploma or GED.
Two years of general office or administrative experience.
Ability to perform general secretarial, clerical, administrative, and bookkeeping functions.
Ability to use Microsoft Office Suite and/or standard office applications for daily work assignments.

Nice To Haves

One year of work experience involving customer service in an office environment.
Work experience using Microsoft Office Suite and/or standard software applications in an office environment.

Responsibilities

Perform general office management, secretarial, and bookkeeping duties, including keyboarding and filing.
Generate and manage correspondence, reports, documents, memoranda, forms, and presentations.
Respond to telephone inquiries, receive and manage incoming and outgoing mail, and handle telephone communications.
Duplicate documents and assist staff with preparation for presentations.
Complete data-entry assignments and process documents and records.
Use Microsoft Office Suite and standard office applications to perform daily assignments.
Order office supplies and equipment.
Coordinate maintenance and repair needs for telephones, technology, and other items needed for efficient office operations.
Assist the supervisor with maintaining budget data.
Maintain files of required reports and records, including confidential records.
Organize staff professional learning opportunities, including registration, duty leave, travel arrangements, and expense reports.
Maintain staff time and attendance records.
Register and transfer cases.
Facilitate day-to-day office operations while the supervisor is off site.
Perform other professional responsibilities as assigned.
Assist with the department’s emergency responsibilities if required during an identified emergency.