Administrative Support 2

Human Services, Department of•Lawrenceville, GA

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is hiring an Administrative Support 2 in Lawrenceville, Georgia (Gwinnett County). DCSS supports children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. It also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court programs, which aim to increase non-custodial parental involvement. Under general supervision, this position performs general secretarial, clerical, bookkeeping, and administrative support functions for an office or unit. Work may include data entry, document processing, records management, and operation of standard office equipment. The position reports to the Administrative Services Supervisor and may facilitate day-to-day office operations when the supervisor is off site.

Requirements

High school diploma or GED.
Two years of general office or administrative experience.

Nice To Haves

One year of work experience involving customer service in an office environment.
Work experience using Microsoft Office Suite and/or standard software applications in an office environment.

Responsibilities

Perform office management, secretarial, and bookkeeping duties, including keyboarding, filing, and preparing and managing correspondence, reports, documents, memos, forms, and presentations.
Address telephone inquiries and receive and manage incoming and outgoing mail and telephone communications.
Duplicate documents and assist staff with preparing for and making presentations.
Complete data-entry assignments and process documents and records.
Use Microsoft Office Suite and standard office applications to perform daily assignments.
Order office supplies and equipment.
Arrange for maintenance and repairs of telephones, technology, and other items needed for office operations.
Assist the supervisor with maintaining budget data.
Maintain files of required reports and records, including confidential records.
Organize professional learning opportunities for staff, including registration, duty leave, travel arrangements, and expense reports.
Maintain staff time and attendance records.
Register and transfer cases.
Perform specialized office, program, division, or agency activities as needed.
Facilitate day-to-day office operations while the supervisor is off site.
Perform other professional responsibilities as assigned.