Administrative Support 2

Georgia Department of Revenue•Lawrenceville, GA

About The Position

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), is hiring an Administrative Support 2 to support a unit or office and its personnel. DCSS works to enhance children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. It also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives. Under general supervision, this role performs general secretarial, clerical, bookkeeping, and administrative support functions, including data entry and document processing. The position is located in Lawrenceville, Georgia, and reports to the Administrative Services Supervisor. The employee may facilitate daily office operations while the supervisor is off site and may be required to assist with departmental emergency responsibilities.

Requirements

High school diploma or GED.
Two years of general office or administrative experience.
May be required to assist with DHS emergency responsibilities in the event of an identified emergency.

Nice To Haves

One year of work experience involving customer service in an office environment.
Work experience using Microsoft Office Suite and/or standard software applications in an office environment.

Responsibilities

Perform general office management, secretarial, and bookkeeping duties, including keyboarding, filing, correspondence, reports, documents, memos, forms, and presentations.
Address telephone inquiries, duplicate documents, and assist staff with presentation preparation.
Complete data-entry assignments and process documents and records.
Use Microsoft Office Suite and standard office applications for daily work.
Receive and manage incoming and outgoing mail and telephone communications.
Order office supplies and equipment.
Ensure maintenance and repair needs for telephones, technology, and other office items are addressed.
Assist the supervisor with maintaining budget data.
Maintain files of required reports and records, including confidential records.
Organize staff professional learning opportunities, including registration, duty leave, travel arrangements, and expense reports.
Maintain staff time and attendance records.
Register and transfer cases.
Perform specialized activities related to the office, program, division, or agency.
Facilitate day-to-day office operations while the supervisor is off site.
Perform other professional responsibilities as assigned.