Administrative Support 2

Georgia Department of Revenue•Lawrenceville, GA

About The Position

The Georgia Department of Human Services’ Division of Child Support Services is seeking an Administrative Support 2 to perform general secretarial, clerical, and administrative support functions for a unit or office. The role includes handling data and documents, operating standard office equipment, and supporting staff and office operations under general supervision. The position is located in Lawrenceville, Georgia (Gwinnett County), and reports to the Administrative Services Supervisor. The Division of Child Support Services promotes children’s well-being by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. Its outreach programs include Fatherhood, Prison Re-Entry, and Parental Accountability Court, which aim to increase non-custodial parental involvement in children’s lives. The Administrative Support 2 facilitates daily office operations, including correspondence and records management, communications, supplies, budget data, staff time and attendance, and arrangements for staff learning opportunities. The employee may also facilitate day-to-day office operations while the supervisor is off site and perform other responsibilities as assigned.

Requirements

High school diploma or GED.
Two years of general office or administrative experience.

Nice To Haves

One year of work experience involving customer service in an office environment.
Work experience using Microsoft Office Suite and/or standard software applications in an office environment.

Responsibilities

Performs general office management, secretarial, and bookkeeping duties, including keyboarding, filing, and generating and managing correspondence, reports, documents, memos, forms, and presentations.
Addresses telephone inquiries, duplicates documents, and assists staff with preparing for and making presentations.
Completes data-entry assignments.
Uses Microsoft Office Suite and/or standard office applications to perform daily work assignments.
Receives and manages incoming and outgoing mail and telephone communications.
Orders office supplies and equipment.
Ensures general maintenance and repair needs for telephones, technology, and other items necessary for efficient office operations.
Assists the supervisor with maintaining budget data.
Maintains files of required reports and records, including confidential records.
Organizes professional learning opportunities for staff, including registration, duty leave, travel arrangements, and expense reports.
Maintains staff time and attendance records.
Registers and transfers cases.
Engages in other specialized activities related to the office, program, division, or agency.
Facilitates day-to-day office operations while the supervisor is off site.
Performs other professional responsibilities as assigned.