Administrative Specialist I
About The Position
The North Carolina Department of Commerce, Division of Public Staff Utilities Commission, is seeking an Administrative Specialist I to provide administrative and clerical support to multiple Public Staff divisions. The position requires knowledge and understanding of the responsibilities of the North Carolina Utilities Commission Public Staff and the Utilities Commission. The role supports the Executive Division with administrative tasks, fiscal and purchasing processes, records, correspondence, travel reimbursements, and calendar and access management. It also supports the Consumer Services Division by handling certain customer complaint intake, maintaining complaint information, preparing correspondence, and providing general administrative assistance. Across the Public Staff, the position serves as the first point of contact for visitors and as building coordinator, supports office supplies, mail, contracts, inventory, physical space, travel, and state vehicle records, and assists with special projects. It provides backup support across the organization as workload or staffing needs require. This is an in-office position and is not eligible for telework. It is full-time, 40 hours per week, with state benefits including health insurance and retirement.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
- Ability to compose correspondence, reports, and other materials using correct grammar, vocabulary, spelling, and office terminology, with strong proofreading skills.
- Demonstrated experience using Microsoft Office programs such as Word, Excel, and Outlook, including database management.
- Ability to work with budget, fiscal, and procurement concepts and programs.
- Ability to complete assignments and projects in a timely manner under time constraints.
- Strong, tactful interpersonal skills and ability to establish and maintain working relationships across the Public Staff, Utilities Commission, general public, utility company and professional organization executives/personnel, and state government officials.
Responsibilities
- Provide administrative and clerical support to multiple divisions of the Public Staff.
- Maintain files and correspondence; copy and scan documents; answer phones and handle mail; manage the Executive Director’s calendar and access; and assist the Executive Director, HR Manager, Budget Manager, and Administrative Officer as needed.
- Receive and process invoices, expense reimbursements, and travel requests for payment or approval.
- Assist with purchasing, including preparing documentation and using the e-procurement system; maintain spreadsheets and documentation for purchases, reimbursements, and registrations; and maintain fiscal files.
- Handle intake of Consumer Services Division complaints that are not automatically routed to analysts or are received by email or webform.
- Use the customer complaint database and produce reports; prepare correspondence; copy and scan documents; distribute mail; and provide general administrative support to Consumer Services.
- Serve as the first point of contact for physical visitors and act as building coordinator.
- Order and distribute office supplies; retrieve and distribute mail; assist with consultant contracts and related reporting; maintain inventory; handle surplus; and help manage physical space.
- Assist with special projects, travel reimbursements, and advanced registrations; manage state car maintenance and records.
- Provide backup assistance across the Public Staff as needed, including answering phones, copying and scanning, preparing and submitting filings to the NCUC docket system, and distributing mail.
- Perform other duties as assigned.
Benefits
- 12 annual paid holidays and monthly accrual of vacation and sick leave.
- North Carolina State Health Plan, currently administered by Aetna.
- Supplemental benefits, including flexible spending accounts, accident insurance, cancer and specified disease coverage, critical illness coverage, dental insurance, and vision insurance.
- NC State Retirement (TSERS), 401(k), and 457 savings plans.
- WeSave employee discounts.
- Eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
