Administrative Specialist I

State of Maryland • Baltimore County, MD

4d • Onsite

About The Position

The Administrative Specialist I provides clerical support to the Baltimore County Office of Child Support Administration. The position maintains electronic files, document imaging systems, and mail processing in accordance with agency policies and procedures, and assists Child Support units in meeting federal, state, and local regulations. This is a full-time contractual position located in Hunt Valley, Maryland.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute qualifying U.S. Armed Forces military service experience as a non-commissioned officer for the required experience on a year-for-year basis.
• Employees assigned duties requiring operation of a motor vehicle must possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

• Six months of experience receiving and logging payments.
• One year of experience using Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite.
• One year of experience managing a file check-in/check-out system and chronological recordkeeping.
• Six months of experience using state or government databases.

Responsibilities

• Update Child Support Management Systems (CSMS) with provided insurance information.
• Mail documents to customers and generate notices as necessary.
• Forward customer disputes to the assigned Child Support Specialist.
• Respond to inquiries regarding termination notices.
• Consult with custodial parents, non-custodial parents, employers, and Child Support Specialists.
• Maintain accurate and detailed case action log notes.
• Upload documents into Child Support Management Systems (CSMS) and archive hard copies according to local policy.

Benefits

• Eligible contractual employees may receive subsidized health benefits coverage for themselves and their dependents if they meet the stated employment and hours requirements; employees pay 25% of medical and prescription coverage premiums, and the State subsidizes the remaining 75%.
• Dental coverage, accidental death and dismemberment insurance, and life insurance may be elected at the employee’s full premium cost.
• Contractual employees may be granted leave at a rate of one hour for every 30 hours worked, up to 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED