Administrative Specialist I

State of North Carolina•Wake County, NC

4d•Onsite

About The Position

The North Carolina Department of the Secretary of State is hiring an Administrative Specialist I to perform the cash-intake portion of the Department’s accounts receivable processes. The position handles payments from both walk-in clients at the front counter and clients who pay by mail. It is responsible for accurately and promptly applying those payments to the accounts-receivable portion of the Department’s internal system. The position is based at the Secretary of State’s downtown Raleigh location. The role calls for knowledge of office procedures and software, cash handling and basic accounting, and the ability to apply policies and sound judgment in a deadline-driven environment. The employee communicates with colleagues, management, and the public; provides customer service; and works independently and collaboratively while reviewing work for accuracy.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Knowledge of modern office procedures, equipment, and software, including Microsoft Office.
Experience or knowledge in cash handling, accounts receivable, bookkeeping, and basic accounting principles.
Ability to exercise discretion, interpret policies and regulations, and apply sound business judgment in a deadline-driven environment.
Strong verbal and written communication skills and a customer-service orientation.
Ability to work independently and collaboratively, plan work, and review it for accuracy.
Ability to organize documentation and use office tools such as cash/count machines, scanners, and 10-key machines.

Nice To Haves

Experience managing cash and documentation in government or higher education.
Experience working in a complex, fast-paced, customer-service-based function with significant compliance requirements.

Responsibilities

Perform the Department’s cash-intake function for front-counter walk-in clients and mail-in clients.
Accurately and promptly apply mail and front-counter payments to the accounts-receivable portion of the Department’s internal system.
Organize documentation and review work for accuracy.
Interact with colleagues, management, and the public while supporting a cohesive team environment.