Administrative Specialist I

State of Maryland•Baltimore City, MD

23h•Onsite

About The Position

The Maryland Department of Labor is currently accepting applications from qualified candidates for an Administrative Specialist I within the Office of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union. A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process. The main purpose of this position is to provide direction, oversight, and coordination of the overall daily operations of the Consumer Service Center and accurately respond to consumer inquiries and requests for information concerning the licensing status of twenty-five licensing, registration, and certification programs and to complaints filed against licensees and registrants of the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Nice To Haves

Experience using Google Suites
Customer service experience
Data entry experience
Experience using AS400

Responsibilities

Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions by monitoring information entered by employees through Wells Fargo and AS400 system to ensure accuracy and compliance with applicable laws and regulations.
Provides potential licensees with instructions on how to file electronically via the internet.
Respond to consumer inquiries by telephone about licensing status and complaint histories to accurately interpret complex licensing and complaint records in accordance with the Maryland Public Information Act.
Reduce consumer frustration by directing phone calls to the proper agency and staff members using the knowledge of the agency's personnel.
Process, verify and coordinate all charge back payments made through PayPal Management system for licensing renewals including identifying electronic transactions with the Fiscal Dept.