Administrative Specialist I

State of North Carolina•Wake County, NC

12h•Hybrid

About The Position

The Administrative Specialist I manages, organizes, and safeguards physical and electronic records for the Adult Care Licensure Section, supporting its regulatory oversight of licensed and certified adult care entities statewide. The role maintains compliance with legal, regulatory, and internal standards while supporting efficient information retrieval and accurate recordkeeping in a high-volume regulatory environment. The position provides administrative support to Section staff and management, processes county Department of Social Services reports according to established operating procedures, and responds to inquiries from providers, the public, and partner agencies. The work supports the Section’s licensing, certification, enforcement, and training activities across adult care facilities statewide. The position is eligible for a hybrid work option and is funded in part through federal funds.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.

Nice To Haves

Intermediate-level proficiency maintaining, organizing, safeguarding, and retrieving physical and electronic records in a high-volume environment.
Experience processing county DSS reports and managing data flows according to established Standards of Operations, with accurate handling and timely completion.
Experience performing administrative support tasks such as scanning, mailing, filing, and data entry using structured workflows.
Proficiency operating office equipment and managing general office functions, including correspondence preparation and information tracking.
Experience providing professional customer service by telephone and in person to providers, DSS partners, and the general public.

Responsibilities

Manage physical and electronic records to ensure accuracy, secure storage, and compliance with legal, regulatory, and internal requirements.
Organize, maintain, and safeguard documents to support timely information retrieval by authorized personnel.
Process county Department of Social Services reports in accordance with the Section’s established Standards of Operations.
Provide administrative support to Adult Care Licensure Section staff and management, including preparing correspondence and documents.
Operate office equipment and perform general office functions to support daily Section activities.
Respond professionally and promptly to customer inquiries received by telephone or in person.
Provide clerical workload coverage, including filing, mailing, scanning, and data entry during high-volume periods or staff absences.
Maintain organized correspondence and records supporting licensing, certification, enforcement, training, and communication activities.
Facilitate information flow between Section staff, providers, county DSS partners, and other stakeholders.