Administrative Specialist I
About The Position
The Administrative Specialist I serves as the customer service representative and primary human contact for Food and Nutrition Services recipients who have questions about their Electronic Benefits Transfer (EBT) card and access to benefits. The position resolves client issues by using recipient information, an administrative terminal, the NC FAST database, an online information guide, and an online manual. The role requires interpreting program policies to identify the root cause of an issue and developing an effective solution. The recruitment is to fill two vacant Administrative Specialist positions.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Nice To Haves
- Ability to use Microsoft Office applications, including Excel, Word, PowerPoint, Teams, SharePoint, and Outlook.
- Ability to navigate web-based applications and hyperlinked scripting guides.
- Ability to read, understand, and apply program policies to identify the root cause of client issues and develop effective and efficient solutions.
- Skills and experience providing telephone client services using modern VOIP phone systems and handling 150–200 calls per day.
Responsibilities
- Respond to Food and Nutrition Services recipients’ questions about EBT cards and access to benefits.
- Use recipient information and available systems and guides to investigate and resolve client issues.
- Provide telephone client service and handle high-volume calls promptly and efficiently.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program benefits
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
