Administrative Sales Support

Porcelanosa USA•Vienna, VA

2d•$20 - $22•Onsite

About The Position

Porcelanosa is hiring an Administrative Sales Support professional to provide administrative and customer-service support to its sales team. The role supports customer inquiries, order and shipment coordination, samples, showroom organization, sales meetings, and the resolution of billing, payment, shipment, product, and inventory issues. The position is not remote and has an 8-hour shift scheduled from 9:30 AM to 6:00 PM, with weekend work required and Saturdays as needed.

Requirements

Demonstrable experience in sales support administration or a similar role.
Experience with sales-industry software such as Salesforce and client relationship management (CRM) systems, or similar.
Familiarity with sales contracts and agreements.
Proficiency in Microsoft Word and Excel.
Excellent written and verbal communication and customer service skills.
Exceptional interpersonal skills and a proactive approach to problem-solving.
Availability to work Saturdays as needed.
Ability to meet the physical demands of prolonged desk and computer work, frequent walking through showroom and sample storage areas, bending and reaching, lifting up to 20 lbs., handling samples and office equipment, and visually reviewing product details and records.

Nice To Haves

An associate or bachelor's degree in business administration, business management, or a related field is preferred.
Experience in tile, kitchen, and bath is highly encouraged but not required.

Responsibilities

Follow up on and promptly respond to customer inquiries, providing accurate information and minor product details.
Schedule orders for delivery, confirm shipments, and provide tracking details to the appropriate party.
File and manage sample orders and ensure outgoing samples are processed properly.
Assist with scheduling and coordinating sales meetings, customer appointments, and showroom events.
Provide administrative support to sales representatives, including obtaining freight quotes, checking stock, coordinating samples, and resolving discrepancies.
Maintain and update the automated phone system to ensure accurate routing and current information.
Keep the showroom organized by putting away loose samples daily, maintaining sample inventory, and reordering as needed.
Organize and maintain tile product libraries, replace damaged items, and remove discontinued products.
Research and resolve billing, payment, shipment, product, and inventory issues as directed.
Process price adjustments, returns, refunds, and credit transfers; coordinate with the customer service team to resolve damage claims.