Sales Support Administrative Assistant

BradyPLUS•College Park, GA

9d•Onsite

About The Position

The National Accounts Sales Support Administrative Assistant provides high-level administrative, customer service, and operational support to the National Accounts team. This role serves as a liaison between national accounts and internal departments, ensuring timely and accurate fulfillment of orders and resolving issues to maintain business integrity. The position involves communicating with customers regarding order status, preparing reports, and supporting various customer-facing activities.

Requirements

Minimum of three years of sales support, customer service, administrative support, or related business experience required.
Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to create, maintain, and interpret spreadsheets, reports, and customer data.
Excellent written and verbal communication skills, including the ability to interact professionally with customers, internal stakeholders, and executive-level leaders.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
High attention to detail and commitment to accuracy in data entry, reporting, customer communication, and follow-up.
Ability to work independently while maintaining strong collaboration with team members and cross-functional partners.

Nice To Haves

Experience supporting national accounts, strategic accounts, multi-unit customers, or large customer groups preferred.

Responsibilities

Provide administrative and operational support to the Vice President of National Accounts-Packaging and the National Accounts team.
Assist with order entry, order tracking, order confirmations, and follow-up communication to support timely and accurate fulfillment for national account customers.
Serve as a liaison between national accounts and internal departments, including purchasing, credit, transportation, sales, and customer service, to help resolve issues and support business integrity.
Communicate professionally with national account customers regarding order status, delivery updates, reporting needs, documentation, and general account support.
Create and maintain order recap reports, spreadsheets, and other tracking tools to communicate order confirmations, delivery data, customer activity, and account updates.
Support preparation for customer calls, business reviews, and internal National Accounts meetings by gathering data, preparing documentation, and tracking follow-up items.
Participate in conference calls with national account customers as needed to gather information, clarify expectations, and support account success.
Assist with RFP and RFQ information gathering, documentation, and coordination to support business development opportunities and customer requirements.
Maintain accurate records, reports, customer documentation, and account-related communications in accordance with company processes.
Identify opportunities to improve efficiency, reporting accuracy, communication flow, and customer support processes within the National Accounts function.
Perform other related duties and special projects assigned.