Administrative Professional

Northwest Exterminating • Burlington, NC

6d

About The Position

Northwest Exterminating is hiring an Administrative Professional to support customers and service operations. The role serves as a key link between customers and service professionals, helping keep operations running smoothly. The company provides training and opportunities for career development in a collaborative, family-oriented work environment.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Ability to follow direction, handle stress, multitask, and stay organized, friendly, and motivated.

Responsibilities

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and complete paperwork accurately and promptly.
• Coordinate and prepare monthly service routes, ensuring schedules are correct and ready.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with administrative associates, sales, service professionals, and management to provide high-quality customer service.
• Maintain consistent communication with customers and ensure their needs are met.
• Follow the NORTHWEST WAY and represent the company's values and image with professionalism and customer care.

Benefits

• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Quality training program.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED