Administrative Operations Specialist - Centralized Scheduler II

Easterseals MORC•Center Line, MI

9d•Onsite

About The Position

Easterseals MORC is hiring for an Administrative Operations Specialist - Centralized Scheduler to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Requirements

High School Diploma or Equivilent
At least two years experience in a full time clerical role; healthcare preferred
Excellent organizational and communication skills
Ability to prioritize tasks and maintain a structured schedule

Responsibilities

Managing and organizing appointments
Answering phones calls from clients
Acts as a bridge between individuals served and team members, ensuring a smooth and efficient flow of appointments while accommodating various needs and preferences
Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery
Demonstrate excellent customer service to internal and external customers
Input, update, and maintain the calendar availability
Answer calls via the centralized scheduling phone queue and assist callers with their requests
Complete requests in the centralized scheduling email and voicemail
Answer calls, verify authorizations, verify active insurance, and schedule appointments with an active authorization as appropriate
May be responsible for answering and triaging internal and external telephone calls as needed
Maintain the staff appointment schedule in the EHR, make and change appointments, and conduct follow-up phone calls to minimize “no shows”
Serve as backup for reception

Benefits

Low-cost Dental/Health/Vision insurance
Dependent care reimbursement
Up to 5 days paid FMLA for maternity, paternity, foster care and adoption
Generous 401K retirement plan
Paid Leave Options Available
Up to $125 bonus for taking 5 days off in a row
10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
Wellness Programs
Bonuses and extra incentives to reward hard work & dedication
Mileage reimbursement in accordance with IRS rate
Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi
Student loan repayment options
Pet Insurance