Administrative Coordinator

Accord•Saint Paul, MN

11d•$20 - $22•Onsite

About The Position

Accord is seeking an Administrative Coordinator to provide administrative support to members of the Employment Services division. The role supports employment services operations, including referrals, scheduling, service authorizations, caseload coordination, transportation supports, stakeholder communication, customer service, and record quality. The position reports to the Program Manager of the Employment Services division. The coordinator represents Accord and its program to people supported, community partners, and other external constituents; models Accord’s mission and values; maintains confidentiality; and completes required training. The role works from the office at least four days per week unless otherwise approved by the Program Manager. The typical schedule is Monday through Friday, 8:00 a.m.–4:30 p.m., with some evenings or weekends as needed, for a 40-hour work week.

Requirements

High school diploma or GED.
Meet one of the stated qualification pathways and provide documentation, including a copy of the degree earned, transcript showing the award date and degree, and a resume documenting years of direct care experience and populations supported: a related human-services bachelor’s degree and one year of full-time direct-care experience with people with disabilities or people age 65 or older; OR a related human-services associate degree and two years of that experience; OR a related human-services diploma from an accredited postsecondary institution and three years of that experience; OR at least 50 hours of education and training related to human services and disabilities and four years of that experience under the supervision of a staff person meeting the stated qualifications.
Excellent time-management skills.
Knowledge of 245D programs and documentation.
Computer literacy and technology skills, including expert knowledge of Microsoft Office Suite, Google Suite, and/or database software.
Exceptional verbal and written communication skills with a highly responsive timeframe.
Strong organization and attention to detail, with demonstrated experience in clear documentation, note-taking, and filing.
Ability to manage multiple tasks in a fast-paced environment.
Collaborative approach.
Creative problem-solving abilities and experience creating positive outcomes.

Nice To Haves

A four-year bachelor’s degree in a field related to human services and one year of full-time direct-care experience providing services to people with disabilities or people age 65 or older.
An associate degree in a field related to human services and two years of full-time direct-care experience providing services to people with disabilities or people age 65 or older.
A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time direct-care experience providing services to people with disabilities or people age 65 or older.
At least 50 hours of education and training related to human services and disabilities and four years of full-time direct-care experience providing services to people with disabilities or people age 65 or older under the supervision of a staff person meeting the stated qualifications.

Responsibilities

Model Accord’s mission and values, helping people to live their greatest lives.
Provide clerical support within the Employment Services division, including scheduling team meetings.
Coordinate service authorizations across service sources to facilitate transitions between services in the E1MN pathway.
Maintain working knowledge of the E1MN Pathway and provide information and guidance to team members and external stakeholders.
Work with Team Leads and the VRS Team Lead to manage caseloads and inter-program transfers.
Facilitate transportation supports, including Metro Mobility, lost cards, recertifications, and replacement cards.
Serve as a content expert for employment services and respond to questions from outside stakeholders.
Manage incoming program referrals, respond to inquiries within one business day, and review referrals for program and personnel fit.
Prepare for, attend, and present at AR meetings; complete service authorization documentation; and assist with AR needs.
Provide excellent customer service in all interactions.
Audit records for content and quality, and report issues to the Program Manager within one business day for follow-up.
Document record reviews in the selected electronic health record or database system within one business day of completion.
Meet or exceed a minimum billing standard of 80 units per month.
As a mandated reporter, respond to and report incidents that occur while providing services, following Accord policy to protect the health and safety of people supported and minimize risk of harm.
Represent the agency and program to people supported, community partners, and external constituents.
Serve as a positive role model for employees and maintain departmental confidentiality.
Demonstrate excellent written and oral communication skills.
Work from the office a minimum of four days per week unless otherwise approved by the Program Manager.
Complete all training related to the position.
Assist the Program Manager with new employee orientation and training, including preparing cubicle spaces, welcome signs, and materials, and reviewing software and electronic platforms with new hires during their first week.
Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms.
Perform other duties as required or assigned.