Administrative Coordinator II, Strategic Operations and Engagement

University of Central Florida•Orlando, FL

10d•$20•Onsite

About The Position

The Kenneth G. Dixon Career Development Center (DCDC) at the University of Central Florida is hiring an Administrative Coordinator II to support its Strategic Operations and Engagement unit. The DCDC supports students’ career readiness through programs, services, technology, and partnerships that help them explore career pathways, gain experience, prepare for employment or further education, and transition beyond UCF. The role contributes to a student-centered environment by ensuring effective daily operations and supporting the people, spaces, and processes behind the center’s services. The coordinator supervises student employees and oversees front desk and call center operations; coordinates shared-space reservations and facility support; assists with asset, inventory, and space management; and develops operational procedures and documentation. The role also tracks service and space activity, identifies opportunities for improvement, provides administrative and operational support, and contributes to cross-functional projects and strategic initiatives. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional nights and weekends. It is a regular appointment with an expected salary of $20.29 to negotiable. UCF expects employees to reside in Florida when employment begins unless the posting states otherwise. Visa sponsorship and employment-based visa processing are unavailable.

Requirements

Bachelor's or master's degree and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Must be authorized to work for any U.S. employer; visa sponsorship, H-1B transfers, and employment-based visa processing for individuals sponsored by another employer are not available.
Applications must include a resume and cover letter.

Nice To Haves

Background supervising, scheduling, training, or coordinating student employees, part-time staff, or other front-line team members, including supporting coaching and professional development.
Familiarity with higher education or a similarly complex, service-oriented organization and a background in customer service delivery.
Experience developing or maintaining operational documentation such as standard operating procedures, training materials, service guides, or scheduling systems.
Ability to manage multiple priorities, exercise sound judgment, and maintain follow-through with minimal supervision.
Proficiency with computer applications and digital tools relevant to administrative operations, along with effective written and verbal communication skills.
Experience with crisis response, de-escalation, or time-sensitive decision-making in a fast-paced operational environment.
Interest in exploring and applying new technologies, including AI-enabled tools, to improve workflows, streamline processes, and enhance operational efficiency.

Responsibilities

Supervise student employees supporting front desk and call center operations, including recruitment, hiring, onboarding, training, scheduling, coaching, performance evaluation, and daily assignments.
Develop staffing schedules that maintain service coverage and provide student employees opportunities to build professional and workplace skills.
Oversee daily front desk and call center operations and establish expectations for professional, responsive, student-centered service.
Maintain scripts, FAQs, referral resources, escalation procedures, and current information about DCDC programs, services, events, and university resources.
Address routine service concerns and coordinate follow-up or escalation as needed.
Coordinate reservations and scheduling for conference rooms, interview rooms, multipurpose spaces, and other shared facilities; maintain calendars and utilization records, coordinate room readiness and technology needs, resolve conflicts, and communicate reservation procedures.
Coordinate facility and building support, including work orders, maintenance and repair requests, furniture and equipment needs, office moves, and other operational issues, working with university partners such as Facilities, IT, Security, and Surplus Property.
Support asset, inventory, and space management, including furniture moves, surplus property, equipment and asset tracking, room inventories, and routine reviews of shared and stakeholder-facing spaces.
Coordinate with the designated Building Liaison on building-wide needs, accessibility accommodations, outages, emergency communications, and related activities.
Develop and maintain standard operating procedures, training materials, service guides, schedules, workflow documentation, reservation procedures, and other operational resources.
Track and evaluate service inquiries, call and front desk volume, space utilization, staffing patterns, stakeholder feedback, and recurring operational issues; identify trends and recommend process, technology, or workflow improvements.
Provide administrative and operational support, including purchasing, travel, scheduling, meeting logistics, budget coordination, employment documentation, and other administrative functions.
Support cross-functional projects and strategic initiatives led by the Strategic Operations and Engagement team.
Implement approved process improvements; support assessment and reporting; explore new technologies and tools; and identify opportunities to strengthen administrative processes and workflows.