Administrative Coordinator II, Strategic Operations and Engagement

University of Central Florida•Orlando, FL

8d•Onsite

About The Position

The Kenneth G. Dixon Career Development Center (DCDC) at the University of Central Florida is seeking an Administrative Coordinator II to support its Strategic Operations and Engagement unit. The DCDC provides career-readiness programs, services, technology, and partnerships that help students explore career paths, gain experience, prepare for employment or further education, and transition beyond UCF. The role contributes to a collaborative, student-centered environment by supporting reliable operations and service delivery for students and staff. The coordinator supervises student employees who support front desk and call center operations; oversees those service operations; coordinates shared-space reservations and facility needs; and supports asset, inventory, and space management. The position develops operational procedures and resources, tracks service and space activity, identifies improvement opportunities, and provides administrative and operational support for the center and its strategic initiatives. The role reports within the Strategic Operations and Engagement unit; a direct reporting title is not specified. This is a regular appointment with a Monday-through-Friday schedule of 8:00 a.m. to 5:00 p.m., with occasional nights and weekends. The expected salary starts at $20.29 and is negotiable. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available. A resume and cover letter are required with the application.

Requirements

Bachelor's or master's degree and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Authorization to work for any U.S. employer. The university does not provide visa sponsorship or accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Submit a resume and cover letter; applications without both will not be considered.

Nice To Haves

Experience supervising, scheduling, training, or coordinating student employees, part-time staff, or other front-line team members, including coaching and supporting professional development.
Familiarity with higher education or a similarly complex, service-oriented organization and a background in customer service delivery.
Experience developing or maintaining operational documentation such as standard operating procedures, training materials, service guides, or scheduling systems.
Ability to manage multiple priorities, exercise sound judgment, and follow through with minimal supervision.
Proficiency with computer applications and digital tools relevant to administrative operations, along with effective written and verbal communication skills.
Experience with crisis response, de-escalation, or time-sensitive decision-making in a fast-paced operational environment.
Interest in exploring and applying new technologies, including AI-enabled tools, to improve workflows, streamline processes, and enhance operational efficiency.

Responsibilities

Supervise student employees supporting front desk and call center operations, including recruitment, hiring, onboarding, training, scheduling, coaching, performance evaluation, and assignment of daily work.
Develop staffing schedules that ensure service coverage and provide student employees opportunities to develop professional and workplace skills.
Oversee daily front desk and call center operations and set expectations for professional, responsive, student-centered service.
Maintain service scripts, FAQs, referral resources, escalation procedures, and current information about DCDC programs, services, events, and university resources.
Address routine service concerns and coordinate follow-up or escalation when needed.
Coordinate reservations and scheduling for conference rooms, interview rooms, multipurpose spaces, and other shared facilities; maintain calendars and utilization records, arrange room readiness and technology needs, resolve conflicts, and communicate reservation procedures.
Coordinate day-to-day facility and building support, including work orders, maintenance and repair requests, furniture and equipment needs, office moves, and other operational issues.
Work with university partners, including Facilities, IT, Security, and Surplus Property, to support building operations.
Support asset, inventory, and space management activities, including furniture moves, surplus property, equipment and asset tracking, room inventories, and reviews of shared and stakeholder-facing spaces.
Coordinate with the designated Building Liaison on building-wide needs, accessibility accommodations, outages, emergency communications, and related activities.
Develop and maintain standard operating procedures, training materials, service guides, schedules, workflow documentation, reservation procedures, and other resources supporting consistent operations and service continuity.
Track and evaluate service inquiries, call and front desk volume, space utilization, staffing patterns, stakeholder feedback, and recurring operational issues.
Identify trends and recommend process, technology, or workflow improvements to strengthen service delivery and operational efficiency.
Provide administrative and operational support, including purchasing, travel, scheduling, meeting logistics, budget coordination, employment documentation, and other administrative functions.
Support cross-functional projects and strategic initiatives led by the Strategic Operations and Engagement team.
Implement approved process improvements; support assessment and reporting; explore new technologies and tools; and identify opportunities to strengthen administrative processes and workflows.