Administrative Coordinator 4

State of Louisiana • Thibodaux, LA

22h • Onsite

About The Position

The Louisiana Department of Health is hiring an Administrative Coordinator 4 for its Region 3 Eligibility Field Operations team in Lafourche Parish. The position serves as a frontline resource for Medicaid applicants and enrollees, providing customer service and administrative support to eligibility staff. The role helps support timely access to healthcare coverage for individuals and families across Louisiana.

The ideal candidate is organized, customer-focused, and willing to follow direction and established procedures. The role requires accountability and the ability to manage resources in compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. The position is a probational or promotional appointment for a current permanent LDH employee. No Civil Service test score is required for consideration.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Ability to be open and willing to follow guidance or instructions.
• Ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Responsibilities

• Assist walk-in applicants and enrollees by providing professional, courteous, and timely customer service.
• Answer incoming telephone calls and respond to general inquiries or direct individuals to the appropriate staff.
• Receive, sort, and distribute incoming mail and documentation to support timely processing.
• Scan and image applications, supporting documents, and other records into appropriate electronic systems.
• Review and route applicant and enrollee documentation to eligibility analysts for timely case processing and determinations.
• Perform filing, prepare outgoing correspondence and mail, and maintain organized office records.
• Provide administrative support to eligibility staff, including processing demographic updates and performing other duties to promote efficient office operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed