Administrative Coordinator 3

State of Louisiana • Alexandria, LA

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About The Position

The Louisiana Department of Health is hiring an Administrative Coordinator 3 to support Economic Stability programs, including SNAP, FITAP, Kinship Care Assistance, and STEP. The role helps connect individuals and households with financial and supportive benefits and supports the department’s mission to protect and promote health and ensure access to services for Louisiana residents.

The position is located in the Medical Vendor Administration / ES Alexandria Region 6-FSA 2 (ES TRI-REGION 2), Rapides Parish. The appointment may be probationary, promotional, or a job appointment, which is a temporary appointment that may last up to 48 months. The role provides customer service, case-processing assistance, clerical and administrative support, and support for office operations and emergency preparedness.

Requirements

• Two years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Competencies include accepting direction, demonstrating accountability, managing resources, and using data.

Responsibilities

• Greet visitors, answer telephone inquiries, assess client needs, and direct applicants, clients, and professional staff to appropriate resources.
• Conduct applicant and client interviews and gather initial information to assess potential eligibility for assistance programs and support services.
• Research client records and process case-related transactions using multiple automated systems, including address changes, benefit verifications, parish transfers, and Electronic Benefit Card issuance and replacements.
• Assist Social Services Analysts with eligibility determinations by obtaining required verifications, documentation, and case information, and monitor case listings for timely completion and return.
• Maintain case records; process mail and faxes; compile reports; manage office calendars and supplies; and maintain property and inventory records.
• Respond to client inquiries, monitor Fair Hearing Requests, manage the office email, assist with payroll and budget functions, track expenditures, and complete required data entry.
• Maintain knowledge of program policies and procedures through ongoing training.
• Participate in Disaster SNAP and emergency management preparedness activities to support disaster response operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed