Administrative Clerk II

City of Fontana•Fontana, CA

About The Position

The Administrative Clerk II is the full journey-level class in the Administrative Clerk series, performing a wide variety of general clerical duties in support of an assigned City of Fontana department. Under immediate or general supervision, the position interprets general City procedures and departmental policies and procedures, and may provide functional and technical supervision to lower-level clerical staff. Employees receive occasional instruction or assistance for new or unusual situations and are expected to understand their work unit’s operating procedures and policies. For this opportunity, the Administrative Clerk II supports the Environmental Compliance Division and serves as its first point of contact, providing professional, courteous service to internal and external clients. Duties include answering phones, greeting visitors, creating work requests, assisting with Division program hotlines, filing, check pick-ups, processing incoming and outgoing mail, and tracking inspection schedules and invoices. The role also provides administrative support to the Division and collaborates with the Senior Administrative Assistant on assigned tasks. The position requires a high school diploma or GED, two years of general clerical experience including public contact, and typing at a minimum speed of 45 net words per minute. A typing test certificate must be attached to the application to proceed in the recruitment process. Additional specialized clerical training is desirable, and experience in a public agency or governmental environment is highly desirable.

Requirements

Two years of general clerical experience, including public contact.
High school diploma or completion of GED.
Typing speed of at least 45 net words per minute.
A typing test certificate must be attached to the application to move forward in the recruitment process.
Knowledge of English usage, spelling, grammar, and punctuation; record-keeping principles and procedures; City government organization, procedures, and operations; modern office methods and equipment; and business letter writing and report preparation.
Ability to learn to operate modern office machines and correctly interpret and apply the policies and procedures of the assigned program or function.
Ability to perform routine and general clerical work, maintain appropriate records, and compile report information under minimal supervision.
Ability to work courteously with the public, understand and follow oral and written instructions, and communicate clearly orally and in writing.
Ability to operate a variety of office equipment, including a computer.

Nice To Haves

Experience working in a public agency or governmental environment.
Additional specialized clerical training.

Responsibilities

Type and proofread correspondence, agendas, reports, memos, and statistical charts from drafts, dictaphone recordings, or verbal instructions.
Perform routine clerical work, including filing, billing, and checking and recording information on records.
Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
Receive, sort, and distribute incoming and outgoing correspondence.
Receive callers in person or by telephone, provide general information about departmental and City policies and procedures, and refer calls to appropriate personnel.
Maintain records for various funds and expenditures.
Maintain inventory records, process purchase requisitions, and maintain purchase records.
Issue, receive, type, and process applications, permits, and other forms.
Operate office equipment, including computers, and input and retrieve data and text.
Provide courteous service to the public in person and by telephone.
Support Environmental Compliance Division operations, including answering phones and greeting visitors, creating work requests, and assisting with program hotlines.
Assist with filing, check pick-ups, and processing incoming and outgoing mail.
Support tracking of inspection schedules and invoices.
Collaborate with the Senior Administrative Assistant on assigned tasks.
Understand and carry out oral and written instructions; communicate clearly and concisely; and maintain cooperative working relationships.
Perform other tasks or functions deemed necessary for daily operations.