Administrative Assistant, Retail Lending

F&M Bank•Archbold, OH

About The Position

Serve as administrative and loan support for the Retail Lending Department and assist the Senior Retail Lending Manager and Home Loan Originators. Represent F&M Bank professionally by keeping parties to retail lending transactions informed and taking initiative to meet client needs. Provide customer service using sales training skills, administrative support, loan-processing assistance, and support to consumer lending officers. The position also supports lending procedures, training, reporting, and regulatory compliance.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedures.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Notary Public Commission.
Valid driver’s license.
Federal NMLS.
Ability to perform each essential duty satisfactorily.

Responsibilities

Schedule appointments for Home Loan Originators, take meeting minutes as requested, distribute inter-office mail, manage non-postal deliveries, receive and distribute faxes, order supplies, coordinate F&M vehicle sign-outs, and maintain designated shared and rear-entry areas, including daily vacuuming and security.
Ensure assigned Home Loan Process Matrix turn-time dates are met and assist Home Loan Originators in meeting their deadlines.
Update lending data in the computer system and assemble documentation for consumer loans.
Collect, scan, and sort initial home loan disclosures and required documentation.
Assist Home Loan Originators with pulling credit, running AUS, and submitting files.
Complete Home Loan checklists and ATR/QM worksheets.
Monitor and manage the home loan pipeline with Home Loan Originators.
Communicate loan updates and status by phone or email to necessary parties, including Home Loan Originators, borrowers, realtors, and title companies.
Respond to management and coworker inquiries within a reasonable time period.
Monitor and update Secondary Market and Portfolio Home Loan rates and pull T-Bill weekly.
Quote Home Loan and Consumer Loan payoffs.
Monitor and assign home loan applications submitted through the F&M website.
Generate Adverse Action Notices for denied home loans and monitor denials with counteroffers.
Prepare reports requested by the Senior Retail Lending Manager in a timely manner.
Follow up on maturing loans by pulling BNControl reports and emailing notifications to the assigned Loan Officer, Senior Retail Lending Manager, and Asset Recovery.
Help prepare materials and documentation for retail lending events and training sessions.
Assist Consumer Lenders with processes, procedures, and products, and provide help as needed.
Assist the Senior Retail Lending Manager with loan policy requests, updates to Home Loan and Consumer Lending procedures, and updates to the Consumer Loan Guide.
Help provide monthly Consumer Loan Connection calls by creating content, procedures, and presentations, and saving call recordings in appropriate locations.
Take minutes at CLOC/HLOC/work sessions and enter resulting tasks into Monday.com.
Assist Retail Training with Consumer Lending training and conduct follow-up testing for retained knowledge.
Perform clerical duties requiring knowledge of department procedures; answer and route phone calls and take messages as needed.
Comply with bank policies and procedures and satisfactorily pass tests concerning policies and regulations applicable to the position.
Follow applicable bank policies, procedures, and federal and state regulatory requirements, including BSA, CTR, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and reporting suspicious activities to the BSA Department.