Administrative Assistant, Retail Lending

F&M Bank•Archbold, OH

About The Position

Serve as administrative and loan support for the Retail Lending Department and assist the Senior Retail Lending Manager, Home Loan Originators, and consumer lending officers. Represent F&M Bank professionally by keeping members of retail lending transactions informed and taking initiative to meet client needs. The role provides customer service and administrative support, coordinates department operations, supports home and consumer loan processing, monitors loan timelines and pipelines, and assists with training, policy updates, reporting, and compliance.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Notary Public Commission.
Valid driver’s license.
Federal NMLS.
Comply with applicable federal and state laws, regulations, and related guidance, as well as bank policies and procedures, including BSA, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and suspicious activity reporting.

Responsibilities

Use sales training skills to provide outstanding customer service.
Provide administrative support to the Senior Retail Lending Manager and Home Loan Originators, including scheduling appointments, taking meeting minutes, distributing inter-office mail and non-postal deliveries, distributing faxes, ordering supplies, coordinating F&M vehicle sign-out, maintaining shared work areas, and securing the rear entry area.
Ensure assigned Home Loan Process Matrix turn-time dates are met and assist Home Loan Originators in meeting their deadlines.
Provide administrative assistance to consumer lending officers, including updating lending data in the computer system and assembling consumer loan documentation.
Collect, scan, and sort initial home loan disclosures and required documentation.
Assist Home Loan Originators with pulling credit, running AUS, and submitting files.
Complete Home Loan checklists and ATR/QM worksheets.
Monitor and manage the home loan pipeline and communicate loan updates and status to necessary parties by phone or email.
Respond to management and coworker inquiries within a reasonable time.
Monitor and update Secondary Market and Portfolio Home Loan rates and pull the T-Bill weekly.
Quote Home Loan and Consumer Loan payoffs.
Monitor and assign home loan applications submitted through the F&M website.
Generate Adverse Action Notices for denied home loans and monitor denials with counteroffers.
Prepare requested reports for the Senior Retail Lending Manager in a timely manner.
Follow up on maturing loans by pulling reports in BNControl and emailing notifications to the assigned Loan Officer, Senior Retail Lending Manager, and Asset Recovery.
Assist the Senior Retail Lending Manager with materials and documentation for retail lending events and training sessions.
Assist Consumer Lenders with processes, procedures, and products, and provide help as needed.
Assist the Senior Retail Lending Manager with loan policy requests, procedure updates for Home Loan Lenders and Consumer Lenders, and updates to the Consumer Loan Guide.
Support monthly Consumer Loan Connection calls by creating content, procedures, and presentations, and saving calls to the appropriate locations.
Take minutes at CLOC/HLOC/work sessions and enter resulting tasks into Monday.com.
Assist Retail Training with Consumer Lending training and follow-up testing for retained knowledge.
Perform clerical duties requiring knowledge of department procedures.
Answer and forward phone calls and take messages when needed.
Comply with bank policies and procedures and satisfactorily pass tests covering applicable bank policies and regulations.
Follow applicable bank policies, procedures, and regulatory requirements, including BSA, CTR, AML, OFAC, USA PATRIOT Act, customer identification and due diligence, and reporting suspicious activities to the BSA Department.