Lending Assistant

Glacier Bancorp, Inc.•Commerce, TX

6d•Onsite

About The Position

Guaranty Bank & Trust is seeking a full-time Lending Assistant, also described in the posting as a Loan Assistant and Commercial Loan Administrative Assistant. The role provides clerical and other administrative support for the Bank’s loan function. It is based at the bank in Commerce, Texas, and the employee must live within 30 minutes of the location. The position includes customer service and loan administration tasks such as taking loan applications, obtaining credit reports, preparing loan and renewal documents, servicing loans, and securing required loan documents and legal papers. The assistant also handles routine office communications, maintains electronic loan records, supports scheduling, monitors exception reports, and helps customers with routine problems. The role requires confidentiality, regulatory compliance, professionalism, and knowledge of banking products and services. The work involves routine office equipment and computer use, averaging 6–8 hours per day when necessary. The employee may be required to work extended hours or travel off site when requested by management. Starting salary depends on relevant experience and may vary with the position’s geographic location; no salary range is provided.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
At least 1 year of loan administrative experience in commercial real estate loans.
Superior time-management and organizational skills.
Ability to learn new technology, adapt to change, show initiative, and commit to continuous learning.
Professional speech, demeanor, and dress.
Ability to work as a team player and leader.
Ability to handle sensitive information with integrity and confidentiality.
Expert knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Must live within 30 minutes of the bank’s Commerce, Texas location.
Able to meet the position’s physical demands, including prolonged computer work, routine office equipment use, and climbing or descending stairs in an emergency.
Legally authorized to work in the United States; the employer does not sponsor work visas.
Capable of regular, reliable, and timely attendance.

Nice To Haves

Associate degree or higher.
At least 2 years of loan administrative experience in commercial real estate loans.

Responsibilities

Represent the Bank courteously and professionally.
Take loan applications, obtain credit reports, and process credit denials according to regulations.
Type memos, letters, and reports.
Greet customers and assist them with routine problems.
Accept loan payments and deposits.
Handle incoming telephone calls and mail.
Obtain documents and legal papers required for loans.
Call and write letters to past-due customers.
Produce loan documents and renewal loans accurately and promptly.
May service loans, including processing payments and payoff quotes and forwarding information to lenders and/or clients.
Maintain knowledge of banking products and services to cross-sell to customers.
Image documents into the electronic filing system.
Work exception reports.
Set up meetings, conferences, and conference calls.
Monitor schedules proactively to identify and resolve conflicts and inefficiencies.
Protect customer confidentiality and information in accordance with privacy policies and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Complete required regulatory compliance training.
Perform additional duties and tasks assigned by management.