Executive Administrative Assistant, Home Lending

JPMorgan Chase & Co. • Plano, TX

2d • Onsite

About The Position

The Executive Administrative Assistant supports the Home Lending Product and Transformation team in a fast-paced, results-oriented environment. The role calls for professional courtesy, attention to detail, high-quality work, teamwork, and regular interaction with executive-level internal clients. The assistant adapts procedures and processes to support the department’s activities and goals, and is expected to handle routine work independently while raising potential issues or delays in advance.

The position provides administrative support to three Managing Director-level Product Management leaders. Responsibilities include managing agendas, coordinating meetings and events, arranging domestic and international travel, processing invoices and expense claims, supporting onboarding and offboarding, producing communications, maintaining department documents, and preparing spreadsheets and presentations. The role requires working in the office five days a week, Monday through Friday; hybrid work is not supported.

Requirements

• At least five years of administrative experience or equivalent.
• Advanced ability to organize large teams with several competing priorities.
• Strong judgment and professional discretion when handling confidential situations.
• Proven experience interacting with and successfully supporting senior management.
• Strong interpersonal, written, and oral communication skills.
• Advanced proficiency in the Microsoft Office suite.
• Excellent telephone and meeting etiquette, with the ability to manage competing priorities.

Nice To Haves

• Experience supporting Managing Director-level leaders or equivalent and above.
• A college degree; preferred but not required.

Responsibilities

• Proactively manage agendas for three Product Management leaders at Managing Director level.
• Coordinate logistics for internal and external meetings.
• Arrange and coordinate complex domestic and international travel.
• Organize internal and external events, including catering, external visitor registration, travel, and transportation.
• Process invoices and team members’ travel and entertainment expense claims, ensuring compliance with policies and timely processing within guidelines.
• Assist with staff onboarding and offboarding, including requesting equipment setup and system access, greeting new hires, and coordinating with recruiting.
• Produce high-quality communications for individuals at all levels of the organization.
• Maintain department documents, including current organizational charts and executive biographies.
• Handle regular activities independently and advise in advance of issues or delays.
• Assist with editing spreadsheets and presentations, including printing and binding materials for client meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed