Administrative Assistant – Training Operations

Mavensoft Technologies.•Clinton, TN

16h•Hybrid

About The Position

The Administrative Assistant – Training Operations provides comprehensive administrative and operational support for TCI’s training programs, personnel, and facilities, including the East Tennessee Training Facility in Clinton, TN. The role serves as a primary administrative contact for staff, students, training participants, instructors, agency personnel, vendors, and visitors, and coordinates training, records, technology, facility, and customer-service functions. Duties include managing training registrations and records in ACADIS; coordinating course schedules, rosters, attendance, and completion documentation; preparing classrooms and instructional materials; maintaining correspondence and administrative documents; supporting classroom and office technology; and coordinating supplies, purchasing requests, equipment readiness, and maintenance requests. The role is hybrid, with three days a week in Clinton, TN, and requires travel.

Requirements

Proven experience in customer service and administrative support.
Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Excellent organizational and time-management skills to meet strict deadlines.
Strong communication and interpersonal skills for collaborating with internal and external stakeholders.

Nice To Haves

Previous experience in an administrative services role in a training environment.

Responsibilities

Provide administrative and operational support for training programs, personnel, and facilities.
Manage telephone calls, inquiries, facility check-ins, and customer-service needs for students, instructors, agency personnel, vendors, and visitors.
Manage student enrollment, registration, course creation, class scheduling, training records, data entry, system administration, and user account assistance in ACADIS.
Coordinate training schedules, class rosters, attendance documentation, completion records, and other training-administration requirements.
Provide logistical support for courses, including classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation.
Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents.
Maintain electronic records, databases, and filing systems using ACADIS, Microsoft Office applications, SharePoint, Adobe, and organizational network drives.
Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and electronic platforms.
Coordinate supply inventories, purchasing requests, equipment readiness, building maintenance requests, and general facility operations.
Manage competing priorities, maintain confidentiality and accurate records, coordinate with internal and external stakeholders, and perform additional duties and special projects as assigned.