Operations Administrative Assistant

Comfort Systems USA • Louisville, CO

2d • $22 - $28 • Onsite

About The Position

Design Mechanical is hiring a Service Coordinator for its Louisville, Colorado office. The role provides dispatch coordination and administrative support to the Service Department and its customers. The coordinator handles high-volume service calls, books calls into company systems, maintains technician schedules, prepares work orders, supports billing and payroll processes, and performs a range of departmental administrative tasks. The position is non-exempt and eligible for overtime, with a stated wage range of $22–$28 per hour depending on experience.

Requirements

• At least 3 years of experience in an administrative or customer service role.
• Ability to handle difficult call situations professionally and accurately.
• Experience working in a fast-paced, sometimes hectic environment with little downtime.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Resourcefulness and strong analytical skills.
• Willingness to learn and be a team player.
• Strong organizational, prioritizing, and problem-solving skills.
• Reliable and dependable.
• High school diploma or GED required.
• Must pass a pre-employment drug test and background check.

Responsibilities

• Provide customer service for incoming and outgoing service calls in a high-call-volume environment.
• Process and book service calls in proprietary systems, maintaining detail and accuracy.
• Maintain the daily dispatch board and coordinate or adjust technician schedules for the following day and week.
• Create work orders with detailed information about supplies, tools, and logistics for technician schedules, and coordinate technician requests.
• Enter customer account data accurately and promptly into accounting and filing systems.
• Create and maintain customer account information and file associated paperwork.
• Perform administrative tasks including copying, filing, data entry, monthly departmental meetings, and special projects.
• Complete billing paperwork for processing, including obtaining necessary approvals.
• Assist payroll with weekly timecard processing.
• Manage follow-up calls and emails with customers and technicians, and correspond with the corporate strategic accounts office.
• Maintain an accurate and timely filing system.
• Perform other assigned tasks as needed.

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• Matching 401(k)
• Long-term disability insurance
• Short-term disability insurance
• Company-paid life insurance
• Voluntary spouse and child insurance
• AD&D insurance
• Employee Assistance Program
• PTO
• Paid holidays
• Voluntary additional insurances and benefits
• Other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED