Operations Administrative Assistant

Comfort Systems•Louisville, CO

1d•Onsite

About The Position

Design Mechanical is hiring a Service Coordinator for its expanding Service Department at the Louisville, Colorado office. The role provides dispatch coordination and administrative support for the Service department and its customers. It reports to the VP Service and is classified as non-exempt, eligible for overtime. The wage range is $22–$28 per hour, depending on experience. The position includes customer service in a high-call-volume environment; booking and coordinating service calls and technician schedules; maintaining customer records and department files; and supporting billing, payroll, and other administrative activities. The company offers comprehensive benefits and identifies itself as an equal opportunity employer. Reasonable accommodations are available for candidates participating in the selection process.

Requirements

At least 3 years of experience in an administrative or customer service role.
Ability to handle difficult calls professionally and accurately.
Experience working in a fast-paced, sometimes hectic environment with little downtime.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, including Word, Outlook, and Excel.
Resourcefulness and strong analytical skills.
Willingness to learn and work as a team player.
Strong organizational, prioritization, and problem-solving skills.
Reliable and dependable.
High school diploma or GED.
Must pass a pre-employment drug test and background check.

Responsibilities

Provide customer service for incoming and outgoing service calls in a high-call-volume environment.
Process and book service calls in proprietary systems, maintaining detail and accuracy.
Maintain the daily dispatch board and coordinate or adjust technician schedules for the following day and week.
Create work orders detailing supplies, tools, and logistics for technician schedules, and coordinate technician requests.
Enter customer account data accurately and promptly into accounting and filing systems.
Create and maintain customer account information and file related paperwork.
Provide administrative support, including copying, filing, data entry, monthly departmental meetings, and special projects.
Complete billing paperwork for processing, including obtaining necessary approvals.
Assist payroll with weekly timecard processing.
Manage customer and technician follow-up calls and emails, and correspond with the corporate strategic accounts office.
Maintain an accurate and timely filing system.
Perform other assigned tasks as needed.