Administrative Assistant - Adult Mobile Crisis Intervention - Boston CBHC AMCI

Bay Cove Human Services, Inc. • Boston, MA

3d

About The Position

The Administrative Assistant operates the front desk of the Urgent Care Center (UCC) and organizes, coordinates, and monitors the program’s non-clinical operations under the direction of the AMCI Director and other managers. The role provides administrative assistance, triages calls, helps Persons, their families, and collateral service providers obtain answers, and directly supports team staff by monitoring and coordinating daily schedules and assisting staff in the office and in the field. As a frequent first point of contact for Persons, families, funders, and outside providers, the Administrative Assistant is responsible for delivering accurate and timely information in a manner that supports Bay Cove Human Services’ mission.

This is a non-exempt position scheduled Monday through Friday from 2 p.m. to 10 p.m. The pay rate is $22.07 per hour.

Requirements

• High school diploma or GED required.
• Professional written and oral communication skills.
• Strong personal organization, attention to detail, and time management skills.
• Proficiency with Windows, Word, word processing, and Google Email and Apps.
• Ability to climb stairs and carry up to 40 pounds, and physical capacity to assist people with mobility impairments as needed.
• Use a flexible and responsible work style that meets evolving agency needs.
• Work with integrity and respect the dignity and value of all individuals.
• Demonstrate the agency mission through job knowledge, pride in the work role, and advocacy.
• Promote diversity and inclusion.
• Work collaboratively and compassionately with stakeholders and partners.
• Candidates must be authorized to work in the United States; Bay Cove does not offer visa sponsorship.

Nice To Haves

• Bachelor’s degree, preferably in Psychology, Social Work, or a related area.
• Experience in programs serving individuals with mental health and/or substance use challenges.
• Knowledge of accounting procedures, medical records management, and personnel policies and procedures.
• Valid driver’s license.
• Bilingual candidates are encouraged to apply; a pay differential is offered for candidates fluent in certain essential languages.

Responsibilities

• Manage the front door by greeting people at the UCC and answering telephone calls.
• Triage and coordinate communication between the UCC Call Center and the program.
• Ensure questions from Persons, families, community sources, and agencies are answered accurately and promptly.
• Provide administrative support, including setting up files, ordering supplies and equipment, securing taxi vouchers, and maintaining petty cash.
• Use recovery-oriented language and principles in communications and interactions with Persons, colleagues, and collaterals.
• Maintain effective working relationships with insurers, on-site campus police, DMH, BMC, BEST, local community resources, and treatment and rehabilitation programs throughout Greater Boston.
• Perform other duties as assigned by the supervisor.
• Monitor and coordinate daily team schedules and support staff in the office and in the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED