Administrative Assistant - Adult Mobile Crisis Intervention - Boston CBHC AMCI

Bay Cove Human Services • Boston, MA

2d

About The Position

The Administrative Assistant operates the front desk of the Urgent Care Center (UCC) and organizes, coordinates, and monitors the program’s non-clinical operations under the direction of the AMCI Director and other managers. The role provides administrative assistance, triages calls, helps Persons, their families, and collateral service providers get answers, and directly supports team staff by monitoring and coordinating daily schedules and assisting staff in the office and in the field. The Administrative Assistant is often the first responder to Persons, families, funders, and outside providers, and is responsible for delivering accurate and timely information in a manner that supports Bay Cove’s mission.

The position is non-exempt and is scheduled Monday through Friday, 2 p.m. to 10 p.m. The listed pay rate is $22.07 per hour. Bay Cove Human Services does not offer visa sponsorship and requires candidates to be authorized to work in the United States.

Requirements

• High school diploma or GED required.
• Professional written and oral communication skills.
• Strong personal organization, attention to detail, and time management skills.
• Proficiency with Windows, Word, Google Email and Apps, and other computer functions.
• Ability to climb stairs and carry up to 40 pounds, and physical capacity to assist people with mobility impairments as needed.
• Use a flexible and responsible work style that meets the evolving needs of the agency.
• Work with integrity and respect the dignity and value of all individuals.
• Demonstrate the agency’s mission through job knowledge, pride in the work role, and advocacy.
• Promote diversity and inclusion.
• Work collaboratively and compassionately with stakeholders and partners.
• Must be authorized to work in the United States; visa sponsorship is not offered.

Nice To Haves

• Bachelor’s degree preferred, preferably in Psychology, Social Work, or a related area.
• Experience in programs serving people with mental health and/or substance use challenges strongly preferred.
• Knowledge of accounting procedures, medical records management, and personnel policies and procedures preferred.
• Valid driver’s license preferred.
• Bilingual candidates are encouraged to apply; a pay differential is offered for fluency in certain essential languages.

Responsibilities

• Manage the front door by greeting people at the UCC and answering telephone calls.
• Triage and coordinate communication between the UCC Call Center and the program.
• Ensure questions from Persons, families, community sources, and agencies are answered accurately and promptly.
• Provide administrative support, including setting up files, ordering supplies and equipment, securing taxi vouchers, and maintaining petty cash.
• Use recovery-oriented language and principles in communications and interactions with Persons, colleagues, and collateral contacts.
• Maintain effective working relationships with insurers, on-site campus police, DMH, BMC, BEST, local community resources, and treatment and rehabilitation programs throughout Greater Boston.
• Perform other duties as assigned by the supervisor.
• Support staff in the office and in the field, including monitoring and coordinating daily team schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED