Administrative Assistant - Customer Care

The Wendy's Company•Columbus, OH

2d•$21 - $34•Onsite

About The Position

The Administrative Assistant supports the effectiveness and day-to-day operations of the Customer Care team and broader department under the direction of the Vice President, Communications, Public Affairs & Customer Care. The role coordinates team processes and workflows, supports customer engagement initiatives, manages budgeting and administrative activities, coordinates meetings and calendars, and prepares reports, insights, and presentations. Serving as an operational partner, the position helps improve process efficiency, increase visibility into team performance and customer experience metrics, and enable data-informed decisions. The successful candidate is organized, proactive, resourceful, able to anticipate needs, connect information across projects and stakeholders, and identify opportunities to improve how work gets done. They take ownership, show initiative, and navigate both strategic and administrative priorities. The position also requires collaboration, relationship-building, flexibility, and a service-oriented mindset. The employee supports colleagues and the broader department in a fast-paced environment and contributes to continuous improvement. The role is expected to be performed primarily at Wendy’s Restaurant Support Center in Dublin, Ohio, or another company-designated location. The employee is required to work in the office at least four days a week. Changes to the work location arrangement are subject to managerial approval and business needs. The stated pay range is USD $20.67 to $34.13 per hour, and the target annual bonus is 7.5% of annualized base salary, based on company and personal performance.

Requirements

Proficient use of Microsoft Office Professional Suite, including Outlook, PowerPoint, Excel, and Microsoft Teams.
Strong communication skills and the ability to interact with all levels of the business, including senior leaders.
Ability to work independently with minimal direction by understanding priorities.
Strong interpersonal skills and excellent written and oral communication skills.

Nice To Haves

Bachelor’s degree preferred.
A minimum of three years’ experience in an administrative support role preferred.

Responsibilities

Coordinate meetings, travel arrangements, and administrative tasks; maintain calendars, email flow, and schedules for the Vice President and team members as requested.
Respond to incoming inquiries or route them to the appropriate department or individual.
Compile, prepare, and distribute reports and presentations; establish and maintain files, logs, and databases, including materials that may be complex, detailed, confidential, or sophisticated.
Analyze budget history to forecast and prepare the annual departmental budget, including financial reviews, variance analysis, and monthly status reports.
Administer daily activity and workflow associated with Customer Care work and programs.
Work directly and effectively with internal departments and coworkers to address concerns and resolve related issues.
Build relationships with customers as a brand representative to delight customers and improve or enhance the customer experience.
Innovate the recognition process for restaurant-level employees to promote engagement, enthusiasm, and great customer experiences.
Plan and execute logistics for department meetings, functions, and special events, including locations, food and beverage requirements, transportation, and some meeting content.
Document event planning and logistics and share updates with the Customer Care Leadership Team.