Administrative Assistant - Customer Care

The Wendy's Company • Dublin, OH

15h • Hybrid

About The Position

Under the direction of the Vice President, Communications, Public Affairs & Customer Care, the Administrative Assistant supports the effectiveness and day-to-day operations of the Customer Care team and broader department. The role coordinates team processes and workflows, supports customer engagement initiatives, manages budgeting and administrative activities, coordinates meetings and calendars, and prepares reports, insights, and presentations. It serves as an operational partner focused on process efficiency, visibility into team performance and customer experience metrics, and data-informed decision-making.

The successful candidate is organized, proactive, and resourceful; anticipates needs; connects information across projects and stakeholders; and identifies opportunities to improve how work gets done. The role requires initiative, ownership, flexibility, a service-oriented mindset, and collaboration in a fast-paced environment. The position is expected to be performed primarily at Wendy’s Restaurant Support Center in Dublin, Ohio, or another company-designated location, with at least four days per week in the office.

Requirements

• At least 3 years of experience in an administrative support role (preferred).
• Proficient use of Microsoft Office Professional Suite, including Outlook, PowerPoint, Excel, and Microsoft Teams.
• Strong communication skills and ability to interact with all levels of the business, including senior leaders.
• Ability to work independently with minimal direction and understand priorities.
• Strong interpersonal skills and excellent written and oral communication skills.

Nice To Haves

• Bachelor’s degree (preferred).
• At least 3 years of experience in an administrative support role (preferred).

Responsibilities

• Coordinate meetings, travel arrangements, and administrative tasks; maintain calendars, email flow, and schedules for the Vice President and team members as requested.
• Respond to incoming inquiries or route them to the appropriate department or individual.
• Compile, prepare, and distribute reports and presentations; establish and maintain files, logs, and databases, including for complex, detailed, confidential, and sophisticated documents.
• Analyze budget history to forecast and prepare the annual departmental budget, including financial reviews, variance analysis, and monthly status reports.
• Administer daily activity and workflow associated with Customer Care work and programs.
• Work directly with internal departments and coworkers to address concerns and resolve issues.
• Build relationships with customers as a brand representative to improve and enhance the customer experience.
• Innovate the recognition process for restaurant-level employees to drive engagement, enthusiasm, and great customer experiences.
• Plan and execute logistics for department meetings, functions, and special events, including locations, food and beverage, transportation, and some meeting content.
• Document event planning and logistics and share updates with the Customer Care Leadership Team.

Benefits

• Parental leave.
• Free Employee Assistance Program sessions.
• Company 401(k) match.
• A target annual bonus of 7.5% of annualized base salary, based on company and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level