Administrative Assistant I (Part-Time)

Pioneer Human Services•Spokane, WA

About The Position

Pioneer Human Services is hiring a part-time Administrative Assistant I to support an assigned group with administrative duties, including contract and insurance billing, fee collection, client scheduling, and database management. The role helps ensure the provision of quality, cost-effective services and supports quality assurance activities. The position also involves customer service and communication with staff, clients, community partners, service providers, and community members. This safety-sensitive position is subject to pre-employment and during-employment drug testing, including marijuana testing.

Requirements

High school diploma or GED.
At least one year of clerical or office experience.
Proficiency with Microsoft Excel and other Microsoft Office Suite applications.
Excellent oral and written communication skills.
Employees who operate their own or PHS vehicles on PHS business must have a safe driving record as defined by PHS.
Employees who operate their own vehicles on PHS business must carry auto liability insurance that complies with PHS requirements.

Nice To Haves

Associate degree in office administration, business, or a healthcare field.
Previous experience dealing with medical claims to insurance carriers.
Previous experience working in a healthcare office or similar setting.

Responsibilities

Prepare monthly invoices and reports for contract providers as requested.
Create and distribute contractual deliverables before designated deadlines.
Collect required data for quarterly deliverables.
Assist with insurance and private-pay billing.
Enter and manage database information, including running reports.
Develop and maintain internal tracking systems and reports for quality assurance purposes.
Prepare professionally written documentation and correspondence.
Copy and maintain forms, documents, and new-client files.
File agency correspondence and assist with maintaining clinical records.
Perform general office tasks, including answering phones, ordering supplies, distributing mail, light cleaning, and maintaining and operating office equipment and phone/voicemail systems.
Assist the Director with gathering and analyzing data related to quality assurance activities to maintain quality of care consistent with or exceeding Washington State standards.
Analyze data from multiple sources as directed.
Prepare and assist with data reporting as directed.
Provide excellent customer service to staff, clients, and community partners.
Schedule client appointments and make appointment reminder calls as needed.
Communicate clearly, consistently, and professionally with clients, program staff, service providers, and community members.
Perform or observe urinalysis (UA) screens periodically.