Administrative Assistant I (Part-Time)

ASHLEY, INC.•Bel Air, MD

3d•$20 - $22

About The Position

The outpatient administrative assistant provides essential administrative and front office support to ensure efficient daily operations within a healthcare setting. The role serves as the first point of contact for patients, delivering exceptional customer service while managing schedules and communication between patients, providers, and clinical staff. The position also supports patient registration, billing-related paperwork, patient account and insurance inquiries, correspondence, toxicology screening documentation, reporting, and office supply coordination. Staff are expected to model and reinforce Ashley’s mission and core values, collaborate to improve performance and workflow, support the organization’s commitment to diversity, equity, and inclusion, and protect patient health information in accordance with HIPAA and relevant IT security regulations.

Requirements

GED or high school diploma.
CPR certification.
One year of proven work experience as an assistant in an office setting.
Basic knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to manage multiple tasks at once, such as answering phones, scheduling appointments, and checking in patients.
Attention to detail and ability to follow and execute detailed instructions.
Personal commitment to high-quality work and encouragement of similar standards in others.

Nice To Haves

Experience in the medical field is preferred.

Responsibilities

Greet and check in patients arriving for appointments.
Triage incoming phone calls by researching and answering patient questions.
Make outgoing patient calls, including appointment reminders.
Register newly admitted patients and prepare paperwork for treatment and billing.
Verify and update existing patients’ demographic and insurance information.
Maintain patient office schedules, adding, removing, and rescheduling appointments as needed.
Confirm new patient assessments and accurately review associated balances.
Prepare, scan, and mail patient letters, including admission and discharge letters and other legal correspondence.
Monitor patient account balances and collect patient co-payments.
Review insurance benefits with patients to ensure they understand their coverage.
Administer patient breathalyzers, observe urinalysis screens, and document toxicology screen results in the patient medical record.
Collect data and prepare reports for management review, including coordinating and communicating with referrals and external providers.
Monitor office supplies and coordinate supply orders as needed.
Model and reinforce Ashley’s mission and core values.
Perform other duties on an as-needed basis.
Collaborate with clinical and administrative staff to support performance improvements and smooth workflow.
Reinforce Ashley’s commitment to diversity, equity, and inclusion.
Protect patient protected health information by complying with HIPAA and relevant Ashley IT security regulations.