Administrative Assistant I (Part-Time)

Pioneer Human Services•Spokane, WA

4d•$17 - $26

About The Position

Pioneer Human Services is seeking a part-time Administrative Assistant I to support an assigned group with administrative duties and help ensure the provision of quality, cost-effective services. The role supports contract and insurance billing, fee collections, client scheduling, database management, reporting, and quality assurance activities. It also provides customer service and communication to staff, clients, service providers, community partners, and community members. The position performs general office tasks, maintains forms and records, prepares invoices and contractual deliverables, and assists with gathering and analyzing quality assurance data. The role may periodically perform or observe UA screens. This position is designated safety sensitive and is subject to pre-employment and employment drug testing, including testing for marijuana.

Requirements

High school diploma or GED.
At least one year of clerical or office experience.
Proficiency with Microsoft Excel and other Microsoft Office Suite applications.
Excellent oral and written communication skills.
Employees operating their own vehicle or a PHS vehicle on PHS business must have a safe driving record as defined by PHS.
Employees operating their own vehicle on PHS business must carry auto liability insurance that complies with PHS requirements.

Nice To Haves

Associate degree in office administration, business, or a healthcare field.
Previous experience dealing with medical claims to insurance carriers.
Previous experience working in a healthcare office or similar setting.

Responsibilities

Prepare monthly invoices and reports for contract providers as requested.
Create and distribute contractual deliverables before designated deadlines.
Collect required data for quarterly deliverables.
Assist with insurance and private-pay billing and fee collections.
Enter and manage database information, including running reports.
Develop and maintain internal tracking systems and reports for quality assurance purposes.
Prepare professionally written documentation and correspondence.
Copy and maintain forms, documents, and new client files.
File agency correspondence and assist with maintaining clinical records.
Perform general office tasks, including answering phones, ordering supplies, distributing mail, light cleaning, and maintaining and operating office equipment and phone/voice mail systems.
Assist the Director in gathering and analyzing data related to quality assurance activities to maintain quality of care consistent with or exceeding Washington State standards.
Analyze data from multiple sources as directed.
Prepare and assist with data reporting as directed.
Provide customer service to staff, clients, and community partners.
Schedule client appointments and make reminder calls as needed.
Communicate clearly, consistently, and professionally with clients, program staff, service providers, and community members.
Perform or observe UA screens periodically.