Administrative Assistant 1 (PCNs 07N27002, 07N27003)

State of Alaska•Anchorage, AK

6d•Onsite

About The Position

The Alaska Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is hiring two Administrative Assistant 1s for Alaska Disability Determination Services (DDS), based in Anchorage. The positions are in the General Government Unit at Range 12 and support two or more disability adjudicators in determining eligibility for disability programs under Social Security regulations. Under the supervision of an Administrative Assistant 2, the role provides case management assistance, works with claimants to schedule medical examinations and tests, arranges travel, processes vendor payments, and provides backup reception coverage. The role requires specialized Social Security Administration training on protecting personally identifiable information and the disability claims process, in addition to three to four months of on-the-job training. DDS is Alaska’s only disability determination services office. It is a small branch office responsible for determining eligibility for applicants statewide. The work is detailed, fast-paced, and production-oriented, with opportunities for autonomy and career growth. The office is located at 619 East Ship Creek, Suite 305, Anchorage, Alaska, near the Alaska Railway Station.

Requirements

Six months of advanced clerical experience, or an equivalent combination of post-secondary education, vocational education, and advanced-level clerical experience. Three semester or four quarter hours of post-secondary education equal one month of experience; 150 hours of vocational education equal one month of experience.
Applicants must be Alaska residents and meet Alaska residency requirements.
Applicants must possess a valid driver's license; proof is required before reporting to duty.
Demonstrated customer service skills, including courteous and timely assistance to internal and external customers.
Oral and written communication skills, including communicating sensitive case-process and status information effectively and adapting communication to the audience.
Interpersonal skills, including tact, empathy, professionalism, and the ability to work effectively with people who may be difficult, hostile, or distressed and with people from varied backgrounds.
Problem-solving skills, including assessing the accuracy and relevance of information, evaluating alternatives, and making recommendations.
Flexibility and ability to adapt to new information, changing conditions, and unexpected obstacles.
Ability to handle detailed work in a fast-paced, production-oriented environment.

Responsibilities

Provide administrative support to two or more disability adjudicators handling disability applications under the Social Security Act.
Work with claimants to schedule medical examinations and tests.
Schedule travel arrangements for claimants.
Provide case management assistance.
Process vendor payments.
Provide backup reception duties.
Complete required Social Security Administration training on protecting personally identifiable information and the disability claims process, in addition to three to four months of on-the-job training.
Communicate case-process and case-status information to individuals, representatives, and vendors.
Help resolve administrative issues, including medical-record invoice and travel issues.