Administrative Support Assistant 1

State of Iowa•Woodward - 50276 - Boone County, IA

About The Position

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Woodward Resource Center (WRC), is hiring an Administrative Support Assistant 1 for its Quality Management division. Reporting to the Director of Quality Management, this role supports campus-wide communication, emergency response, reception, and clerical operations. WRC provides services and supports for individuals with intellectual disabilities and other support needs, including intermediate care, community living, consultation and training, behavioral health services, and physical nutrition management. This is a full-time, non-fixed, variable position. The schedule being hired for is PM/NOC float: shifts are either 2 p.m.–10 p.m. or 10 p.m.–6 a.m.; Fridays include a 12-hour 6 p.m.–6 a.m. shift, and every other Saturday and Sunday are 6 p.m.–6 a.m. Applicants must complete a background check. No specific education or work experience is required. After hire, employees may be required to demonstrate typing at 40 net words per minute or more by completing a typing examination, within a period determined by the appointing authority.

Requirements

Complete a background check to be considered for the position.
May be required after hire to type at least 40 net words per minute, demonstrated by a typing examination; timing is determined by the appointing authority.
No specific education or work experience is required.

Responsibilities

Use the WRC telephone system and transfer calls to the appropriate person or department based on knowledge of departments and their roles.
Place outgoing calls for staff and clients and accurately maintain a log of outgoing calls.
Transmit emergency and other information over the ENS system and accurately record transmissions in the radio communication log.
Answer emergency calls, gather and communicate vital information clearly, and follow policies and procedures for emergencies.
Document incidents in the 24-Hour Report log and communicate detailed information to the Superintendent, Assistant Superintendent, Director of Quality Management, and other necessary management members by telephone and email.
Review emergency situations afterward and provide feedback and suggestions for improvements.
Greet parents, guardians, and visitors; answer questions, provide directions, and notify the appropriate department of arrivals.
Distribute funds for medical trips or client outings as appropriate.
Issue and log building keys to approved individuals and follow up when keys are not returned.
Issue vehicle keys after hours and on weekends, provide handicap permits, and document these actions accurately.
Check out pagers and cell phones to supervisors and log the information; communicate device issues to IT and ensure spare devices are available at the switchboard.
Type and mail clinic-letter notifications to parents and guardians who have requested them.
Maintain and verify the Master Database listing of people requesting information.
Scan letters and packets into individuals’ electronic team folders.
Assemble and mail monthly MIR packets to parents and guardians.
Sort incoming interoffice and postal mail and accurately log client mail and packages received.

Benefits

Health insurance coverage
Dental insurance coverage
Vision coverage
Paid time off, including vacation, sick leave, and paid holidays
IPERS retirement plan
Retirement Investors Club (RIC) employer-sponsored retirement plan with a state match of up to $75 per month
Flexible spending accounts for medical and dependent care expenses
Life insurance
Free long-term disability insurance
Employee Assistance Program
Employee discount programs