Administrative Assistant 1 (PCN 047015M)

State of Alaska•Anchorage, AK

2d•Onsite

About The Position

The Department of Revenue, Division of Child Support Services, is hiring multiple Administrative Assistant 1 positions in Anchorage. The role provides frontline assistance to Alaskans accessing and navigating child support cases, including promoting and supporting use of the Client Portal. It also assists employers and businesses with information about child support responsibilities, processes incoming and outgoing case-related mail, and works with the team to research and locate addresses, employment, and assets for child support participants. The position helps ensure responsive, accurate customer service and supports the agency's federal and department goals. Because the agency handles federal tax information and receives federal funding, employees must comply with applicable federal laws, regulations, and reporting requirements. In-person training and office presence are required. The office is in the Atwood Building in downtown Anchorage. Applicants must be Alaska residents. The position requires successful completion of required state and federal background checks.

Requirements

Six months of advanced clerical experience, or six months of a combination of post-secondary education, vocational education, and/or advanced-level clerical experience.
Ability to type at least 35 gross words per minute with 95% accuracy or higher; certification is required.
Ability to pass all required state and federal background checks, including applicable criminal-history or security-clearance screenings.
Alaska residency.
At the interview, provide three professional references, including daytime telephone and email contact information; at least one reference must be a current or former supervisor.
At the interview, provide the last two performance evaluations, or supervisory letters of recommendation if evaluations are unavailable.
If using post-secondary education to meet minimum qualifications, complete the Education section of the application and attach transcripts; unofficial transcripts are acceptable if they include the URL and institution name.
Applicants using foreign education must provide documentation showing the credentials have been evaluated as equivalent to applicable U.S. education or otherwise meet the stated criteria.
Applicants using work experience not already documented in the application must provide employer name, job title, employment dates, and whether the work was full-time or part-time.
Applicants must disclose all prior State of Alaska employment in the application.

Nice To Haves

Customer service skills, including assessing needs, providing information or assistance, resolving problems, and providing quality service.
Effective oral and written communication skills, including listening and adapting communication to the audience and subject matter.
Attention to detail and thoroughness.
Interpersonal skills, including courtesy, empathy, maintaining effective relationships, handling difficult or distressed individuals, and sensitivity to cultural diversity and individual differences.

Responsibilities

Assist Alaskans with accessing and navigating their child support cases.
Promote setup and provide support for the Client Portal.
Provide information or assistance to employers and businesses regarding child support responsibilities.
Process incoming and outgoing mail to ensure timely handling of case-related documents.
Work with the team to research and locate addresses, employment, and assets for child support participants.
Provide responsive, accurate, and helpful customer service.
Comply with applicable federal laws, regulations, and reporting requirements related to the agency's work and federal tax information.