Administration Specialist

Acrisure•Atlanta, GA

3d•Onsite

About The Position

The Administration Specialist is a member of Acrisure Atlanta’s Administration Services Group (ASG), which helps large employers comply with Medical Child Support Order requirements under the Employee Retirement Income Security Act (ERISA). On behalf of employer clients, ASG administers Medical Child Support Orders, National Medical Support Notices, Healthcare Questionnaires, and other legal documents related to legally required enrollment of children in employer-sponsored health plans. The specialist manages incoming and outgoing workflows to ensure timely processing of requests and distribution of required communications. The role also involves processing Healthcare Questionnaires and responding to inquiries from employees of client organizations, custodial parents, family courts, and state Child Support Enforcement Agencies. The position is based on-site in Atlanta, Georgia, to support collaboration, team leadership, and cross-functional partnership.

Requirements

High school diploma or equivalent required.
At least 1–2 years of experience in an office environment performing administrative duties such as filing, scanning, scheduling, and data entry.
Intermediate proficiency with Microsoft Excel and ability to use technology platforms and business applications effectively.
Strong data-entry skills, accuracy, and attention to detail.
Excellent verbal and written communication skills, including professional telephone etiquette and active listening.
Strong organizational, time-management, and prioritization skills, including the ability to manage multiple responsibilities, adapt to changing priorities, and meet deadlines consistently.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work independently and collaboratively toward individual and team goals.
Positive attitude, self-motivation, flexibility, and commitment to high-quality customer service.
Comfort with an on-site presence.

Nice To Haves

Some college coursework.
Experience in a service center, claims processing, or order processing environment.

Responsibilities

Manage incoming and outgoing workflows to process legal documents and required communications on time, in accordance with client service standards and regulatory requirements.
Process Healthcare Questionnaires and other documents accurately and with attention to detail.
Respond professionally and promptly to inquiries from employees, custodial parents, family courts, and State Child Support Enforcement Agencies.
Support clients’ compliance with ERISA Medical Child Support Order requirements while meeting service level agreements and performance guarantees.
Maintain accurate records and documentation in proprietary systems.
Collaborate with team members to balance workloads, support departmental objectives, and provide quality service.
Identify process improvement opportunities and contribute to operational efficiency.
Meet established productivity, quality, and service performance expectations.