Customer Administration Specialist

Aston Carter•Denver, CO

3d•$25 - $30•Hybrid

About The Position

The Customer Administration Specialist manages customer orders and records, supporting a smooth experience from purchase order through fulfillment in a fast-paced, customer-focused environment. The role processes customer purchase orders in SAP, documents order details in Salesforce, communicates with customers primarily by email, provides order updates, coordinates shipping instructions, and works with internal sales teams to resolve questions and exceptions. This hybrid position is based in Lakewood, Colorado, with onsite work on Tuesdays and Wednesdays. The role supports customers primarily on the East Coast, with support hours starting at 7:00 AM. When onsite, the team works in an open-floor-plan environment; Microsoft Teams is used for remote collaboration. Initial training lasts approximately four weeks. The position is contract to hire.

Requirements

At least 1 year of relevant experience.
Strong customer-service and customer-facing communication skills.
Experience communicating with customers by email and phone.
Strong attention to detail and data-entry accuracy.
Comfort working with purchase orders, order information, or other detailed customer requests.
Good written and verbal communication skills.
Comfort learning and navigating multiple technology systems.
Ability to work closely with internal sales and other cross-functional teams.
High school diploma or GED.

Nice To Haves

Experience with SAP.
Experience with Salesforce.
Previous order entry or order management experience.
Spanish bilingual capabilities.
French bilingual capabilities.

Responsibilities

Receive customer purchase orders and accurately enter orders into SAP.
Document customer and order information in Salesforce.
Communicate primarily by email and use phone interactions when clarification or additional information is needed.
Contact customers to clarify order details or request additional information.
Monitor orders and identify exceptions or issues that could affect processing.
Provide customers with accurate order updates.
Collaborate with the internal sales team to resolve order questions or exceptions.
Coordinate shipping instructions and commitments with the warehouse.
Respond to customer inquiries about products, orders, services, and related requests.
Route technical or clinical questions to the appropriate internal teams.
Maintain accurate documentation and professional written correspondence.
Help provide coverage during customer support business hours.