Medical Administration Specialist
About The Position
The Medical Administration Specialist serves as a Team Supervisor in the Business Office at the Overton Brooks VA Medical Center, providing high-level administrative support to the Business Office, upper management, and clinical services. The position may provide direct or second-level supervision in one or more Business Office sections. The role coordinates mechanisms for accurate, timely, and consistent entry of data into the Medical Center database and uses VistA knowledge to create and capture data across Business Office packages. It ensures daily incomplete-encounter action-required reports are run and errors corrected, and escalates provider non-compliance to leadership. The specialist investigates patient eligibility complaints, drafts correspondence responding to Veterans, Congressional, and Veteran Service Representative inquiries, and interprets and implements regulations and VA/healthcare system policies concerning patient benefits and eligibility. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., subject to change based on facility needs. This is not a virtual position. Relocation and recruitment incentives and permanent change of station authorization are not available.
Requirements
- U.S. citizenship is required.
- Applicants must complete the application, questionnaire, and required online assessment.
- Selective Service registration is required for males born after December 31, 1959.
- Must complete a background/security investigation and online onboarding requirements.
- Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
- Must serve a one-year probationary period or two-year trial period, as applicable.
- For current or former Federal employees subject to time-in-grade rules: 52 weeks at GS-07 is required for the GS-09 position.
- Qualify through one year of specialized experience equivalent to at least GS-07, including relevant experience in medical administrative supervision, patient administration, policy implementation, staff education, communication, and eligibility/benefits regulations; or qualifying graduate education; or a combination of graduate education and specialized experience.
- Submit transcripts if qualifying based in whole or in part on education.
- Physical requirements include a primarily sedentary workload with some walking, bending, stooping, and carrying light objects; concentration and sustained performance are required.
Responsibilities
- Provide direct or second-level supervision in one or more Business Office sections.
- Provide administrative support to the Business Office, upper management, and clinical services.
- Coordinate mechanisms for accurate, timely, and consistent data entry into the Medical Center database.
- Apply VistA system knowledge to create and capture data across Business Office packages.
- Ensure daily incomplete-encounter action-required reports are run and errors are corrected.
- Escalate provider non-compliance to leadership.
- Investigate patient complaints concerning eligibility issues.
- Draft written responses to inquiries from Veterans, Congress, and Veteran Service Representatives.
- Analyze, interpret, and implement regulations and procedures concerning patient benefits and eligibility.
Benefits
- Federal employees and their families have access to a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
