Supervisory Medical Administration Specialist
About The Position
The Supervisory Medical Administration Specialist serves the Business Office within the Performance Management & Data Section at the Tennessee Valley Healthcare System (TVHS), reporting directly to the Chief of the Business Office. The role implements streamlined processes and procedures to improve operations within the Business Office and related processes throughout the medical center and its community clinics. The position oversees performance improvement and data management activities, patient administration and processing data quality systems, staff work, and administrative support activities. It investigates adverse data quality trends, identifies opportunities for improvement, corrects workload-capture problems, and develops data tools, policies, and guidelines to evaluate operations. The work schedule is Monday through Friday, 7:30 AM to 4:00 PM Central Time. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized.
Requirements
- One year of specialized experience equivalent to at least the GS-11 grade level, including significant knowledge and skill in specialized reports and techniques to analyze and evaluate facility-level effectiveness and efficiency.
- Knowledge of Decentralized Hospital Computer Program Systems (VISTA) and Business Office software programs and reports.
- Functional ability to use Microsoft Access, Word, PowerPoint, and Excel.
- Ability to apply analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of VHA patient administration and processing operations.
- Knowledge of pertinent laws, regulations, policies, and precedents affecting program and support resources in VHA patient administration and processing activities.
- Strong oral and written communication and presentation skills.
- Current Federal employees and certain former Federal employees must meet the GS-12 time-in-grade requirement of 52 weeks at GS-11 and provide supporting SF-50 documentation.
- U.S. citizenship is required.
- Males born after December 31, 1959 must be registered with Selective Service.
- Must undergo a background/security investigation and complete required application, questionnaire, online assessment, and onboarding steps.
- Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs health care personnel.
- Must serve a one-year probationary period or two-year trial period, as applicable.
- Applicants must document job titles, duties, month and year start/end dates, and hours worked per week in their resumes; federal positions must include the GS level.
Responsibilities
- Track and report performance-improvement and data-management activities affecting program operational efficiency and effectiveness.
- Develop procedures for establishing, operating, and assessing patient administration and processing data-quality systems.
- Review staff work at various stages of completion to assure compliance.
- Investigate and analyze adverse VHA patient administration and processing data-quality trends or conditions and initiate corrective action.
- Consult with staff and managers to identify opportunities for data-quality improvement.
- Assess the productivity, effectiveness, and efficiency of administrative support and staff activities.
- Identify and correct problems related to capturing accurate workload information.
- Develop or obtain data tools to evaluate operations, including developing policies and guidelines.
- Manage and oversee personnel and programs to ensure work complies with VHA directives, handbooks, and Chief Business Office procedure guides.
Benefits
- Federal employees receive access to a comprehensive benefits package for themselves and their families.
- VA may credit eligible newly appointed federal employees for job-related non-federal experience or active-duty uniformed military service when determining annual-leave accrual, subject to prior request and approval.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
