Supervisory Medical Administration Specialist

Veterans Health Administration • Tucson, AZ

10d • Onsite

About The Position

The incumbent serves as a Medical Administrative Specialist, Supervisor, to the Chief of the Administrative Medicine Service (AMS), with overall responsibility for managing, directing, supervising, and administering complex administrative and technical functions across multiple programs, including Compensation and Pension examinations, VA Community Care, and Employee Occupational Health. The position provides administrative oversight of AMS departments and supports the Medical Center’s planning, policy development, patient administration, and health care delivery objectives.

The specialist advises management on short- and long-range planning, policy formulation, resource distribution, and decision-making, and works with AMS components and other Medical Center departments. The role promotes effective use of resources through review of patient administration and care functions, workload analysis, and recommendations regarding staffing distribution and scheduling. It ensures accurate and timely workload capture and provides technical counsel on procedural, legal, and administrative requirements for patient care and treatment.

The position supports scheduling and completion of medical examinations requested by VA Regional Offices for veterans seeking compensation or pension benefits. It also handles disclosure requests for patient and operational information, protecting confidential information through processes that comply with Privacy Act and Freedom of Information Act requirements. Human resources responsibilities include approving, rejecting, or recommending personnel actions; addressing performance standards and appraisals; and supporting training, career development, and shift assignments. The specialist gathers facts and works with facility staff to resolve concerns, while fostering professional relationships with veterans, patients, families, visitors, and service organizations.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is not a virtual position. The work is sedentary, with occasional walking, standing, bending, carrying light items, or driving; no special physical demands are required.

Requirements

• U.S. citizenship.
• Meet applicable time-in-grade requirements for current or former federal employees applying under the stated conditions: 52 weeks at GS-7 for a GS-9 position.
• One year of specialized experience equivalent to at least GS-7, such as managing, directing, supervising, and administering complex administrative and technical functions for multiple programs; or qualifying graduate education; or a qualifying combination of experience and education.
• For the education pathway, a related master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D.; transcripts must be submitted.
• For the combination pathway, a combination of specialized experience and education beyond the first year or 18 semester hours of graduate-level education.
• Register for Selective Service if male and born after December 31, 1959.
• Complete a background/security investigation and the online onboarding process, including acceptable identity documentation.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs health care personnel requirement.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Demonstrate competencies in accountability, customer service, decisiveness, flexibility, interpersonal skills, problem solving, and resilience.

Responsibilities

• Advise management during planning, policy formulation, resource distribution, and decision-making.
• Participate in station planning and policy development.
• Work with AMS components and other Medical Center departments as an advisor and participant.
• Supervise and provide administrative oversight for VA Community Care, Occupational Health, and the Compensation and Pension Program.
• Support the scheduling and completion of medical examinations requested by VA Regional Offices for veterans seeking compensation or pension benefits.
• Provide guidance to administrative and clinical personnel and program officials on integrating VA health care programs and Medical Center objectives.
• Review patient administration and care functions and analyze workload data to identify improvements to staffing distribution, scheduling, and resource use.
• Ensure AMS workload is captured accurately and on time.
• Provide technical counsel on procedural, legal, and administrative requirements related to patient care and treatment.
• Respond to requests for disclosure of patient and Medical Center operational information while protecting confidential information under Privacy Act and Freedom of Information Act requirements.
• Carry out human resource responsibilities, including approving, rejecting, or recommending actions and addressing performance standards, appraisals, training, career development, and shift assignments.
• Evaluate patient, public, and service organization attitudes toward the Medical Center through direct contact.
• Conduct inquiries and investigations, gather facts, and work with facility staff to resolve problems.
• Promote professionalism and positive relationships with veteran applicants, patients, families, and visitors.

Benefits

• Federal employee benefits package available to employees and their families, subject to position eligibility.
• Potential credit toward annual leave accrual for qualifying prior work or military service, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager