Medical Administration Specialist

Veterans Health Administration•White River Junction, VT

9h•Onsite

About The Position

This full-time position is in the Business Office under Patient Services at the White River Junction VA Medical Center in White River Junction, Vermont. The incumbent serves as a Health Administrative Specialist on Duty (HOD), representing the Medical Center Director and Chief of Health Administration Service on administrative matters during assigned tours outside normal business hours. The position is offered at GS-7 or GS-9, with potential promotion to the full performance level when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion. The HOD maintains continuity of medical administrative functions and supports clinical and administrative staff during nonstandard tours. The role involves addressing patient-care-related administrative requirements, responding to emergencies and unusual events, assisting with computer issues after business hours, and conducting operational analyses. Work involves moving throughout the medical center, including offices, clinics, wards, laboratories, and the morgue, in a busy and generally congested environment. The schedule consists of rotating eight-hour shifts, including weekdays, overnight shifts, weekends, and holidays. Compressed or flexible schedules, telework, and virtual work are not available.

Requirements

U.S. citizenship is required.
Complete the required application, questionnaire, and online assessment.
Selective Service registration is required for males born after December 31, 1959.
Applicants are subject to a background/security investigation and must complete online onboarding and pre-employment identification requirements.
Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
For GS-7, qualify through one year of specialized experience equivalent to GS-5, one full year of qualifying graduate-level education or superior academic achievement, or an eligible combination of education and experience. Specialized experience includes knowledge of medical-center organization and functions, locating and interpreting regulations, analyzing data and recommending solutions, resolving varied problems decisively, and explaining and organizing complex issues in writing.
For GS-9, qualify through one year of specialized experience equivalent to GS-7, two years of progressively higher-level graduate education or a related master's or equivalent graduate degree, LL.B., or J.D., or an eligible combination. Specialized experience includes knowledge of medical-center administrative concepts and practices, guidance on patient-care administrative requirements, analysis of data and trends, interpretation of rules and policies, and analysis of complex situations.
Current federal employees and certain former federal employees must meet applicable time-in-grade requirements; GS-9 applicants subject to this requirement must have 52 weeks at GS-7.
Submit transcripts when relying on education to qualify; foreign education requires a certificate of foreign equivalency.
Current and former federal employees must submit applicable SF-50 documentation.

Responsibilities

Exercise delegated authority and responsibility for the Medical Center Director's prerogative in medical administrative matters and issues.
Represent management in non-policy-making administrative matters and matters concerning the lawful retention of veterans at the medical center.
Maintain continuity of functions and provide medical administrative support to clinical and administrative staff outside normal tours of duty.
Support management objectives and decisions while carrying out assigned duties.
Provide technical guidance on procedural, legal, and administrative requirements related to patient care and treatment, supporting effective use of available resources.
Process administrative matters involving beneficiary deaths, seriously ill patients, elopements, suicides, assaults, deaths on arrival, homicides, code blue events, cost recovery, and facility or community disasters.
Assist with emergency response by determining priorities and the nature of action required.
Assist with computer issues during non-business hours.
Maintain public and media relations as instructed and trained by the Public Affairs Officer until the designated employee arrives.
Conduct analytical studies of operational processes, issue topics, and assigned special projects.
Review data and information for trends and problem areas and recommend solutions to management.
Perform other duties as assigned.