Medical Administration Specialist

Veterans Health Administration • Memphis, TN

2d • Onsite

About The Position

The Medical Administration Specialist serves as a Health Administrative Specialist on Duty (HOD) in the Office of the Chief, Health Administration Service (HAS), Business Office (BO), Medical Administration Service (MAS), or a similarly named and organized service. When assigned outside a normal tour of duty, the position represents the Medical Center Director and the Chief of HAS on administrative matters and has authority to exercise the Director’s prerogative in medical administrative matters. The incumbent maintains continuity of functions and provides medical administrative support to clinical and administrative staff, applying procedural, legal, and administrative requirements related to patient care and treatment.

The position handles administrative issues involving beneficiary deaths, seriously ill cases, elopements, suicides, assaults, deaths on arrival, homicides, code blue events, cost recovery, and facility or community disasters. The incumbent assists with emergencies, determines priorities and actions, provides assistance with computer issues outside business hours, and maintains public and media relations as instructed and trained until the designated employee arrives. The role also conducts analytical studies, reviews information for trends and problem areas, and recommends solutions to management.

The stated schedules are Thursday through Monday, 4:00 p.m. to 12:00 a.m., or Tuesday through Saturday, 12:00 a.m. to 8:00 a.m. This is not a virtual position. The position may be filled at the GS-07 or GS-09 level. Promotion to the full performance level may be possible without further competition if regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.

Requirements

• U.S. citizenship is required.
• Meet the GS-07 or GS-09 qualification requirements by the announcement closing date.
• For GS-07, qualify through one year of specialized experience equivalent to GS-05, one year of qualifying graduate education or superior academic achievement, or a qualifying combination of education and experience.
• For GS-09, qualify through one year of specialized experience equivalent to GS-07, two years of progressively higher-level graduate education or a related master's or equivalent graduate degree or LL.B./J.D., or a qualifying combination of education and experience.
• Specialized experience may include knowledge of medical center organization, functions, specialties, and programs; locating and interpreting regulations; reviewing information for trends and problems; resolving issues; explaining and organizing complex issues in writing; providing technical guidance on administrative and legal requirements; interpreting rules and policies; and analyzing complex situations.
• Current or former federal employees subject to time-in-grade rules must meet the applicable requirement; for GS-07, this includes 52 weeks at GS-05.
• Submit transcripts when relying on education to qualify; foreign education requires a Certificate of Foreign Equivalency with transcripts.
• Complete the required application steps, including an online assessment.
• Subject to a background/security investigation and online onboarding requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Provide acceptable identification for pre-employment requirements; effective May 7, 2025, non-REAL ID-compliant driver's licenses or state-issued identification cards cannot be used as acceptable identification.

Responsibilities

• Exercise delegated authority and responsibility in medical administrative matters and issues arising at the medical center.
• Represent management in non-policy-making administrative matters and matters concerning the lawful retention of veterans in the VAMC.
• Maintain continuity of functions and provide medical administrative support to clinical and administrative staff outside normal tours of duty.
• Support management objectives and decisions in carrying out assigned duties.
• Provide technical guidance on procedural, legal, and administrative requirements related to patient care and treatment.
• Process administrative issues involving beneficiary deaths, seriously ill cases, elopements, suicides, assaults, deaths on arrival, homicides, code blue events, cost recovery, and facility or community disasters.
• Assist with emergency response and determine priorities and the nature of action required.
• Assist with computer issues during non-business hours.
• Maintain public and media relations as instructed and trained by the Public Affairs Officer until the designated employee arrives.
• Conduct analytical studies of operational processes, issue topics, or assigned special projects.
• Review data and information for trends and problem areas, and recommend solutions to management.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and are provided by the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed