Customer Administration Specialist

Aston Carter•Denver, CO

7d•$25 - $30•Hybrid

About The Position

The Customer Administration Specialist supports efficient customer operations and order management by receiving and processing purchase orders, maintaining order information in SAP, documenting customer and order details in Salesforce, and coordinating with customers and internal sales teams. The role involves primarily email-based customer contact and occasional phone interactions, with a focus on accuracy and keeping orders moving through the process. The position is based in Lakewood, Colorado, and follows a hybrid schedule with onsite work Tuesdays and Wednesdays. It supports customers primarily on the East Coast, with work starting at 7:00 AM. Onsite work takes place in a collaborative open-floor-plan environment; Microsoft Teams is used to stay connected remotely. An established home-office setup is ideal, as only two monitors are provided and they are typically left at the office. New hires receive approximately four weeks of initial training and team support. This is a contract-to-hire position.

Requirements

At least 1 year of relevant experience.
Strong customer-service and customer-facing communication skills.
Experience communicating with customers through email and phone.
Strong attention to detail and data-entry accuracy.
Comfort working with purchase orders, order information, or other detailed customer requests.
Good written and verbal communication skills.
Comfort learning and navigating multiple technology systems.
Ability to work closely with internal sales and other cross-functional teams.
High school diploma or GED.

Nice To Haves

Experience with SAP.
Experience with Salesforce.
Previous order entry or order management experience.
Spanish bilingual capabilities.
French bilingual capabilities.

Responsibilities

Receive customer purchase orders and enter orders accurately into SAP.
Document customer and order information in Salesforce.
Communicate with customers primarily by email and occasionally by phone.
Contact customers to clarify orders or obtain additional information.
Monitor orders and identify exceptions or issues that may affect processing.
Provide customers with accurate order updates.
Collaborate with the internal sales team to resolve order questions or exceptions.
Coordinate shipping instructions and commitments with the warehouse.
Respond to customer inquiries about products, orders, services, and related requests.
Route technical or clinical questions to the appropriate internal teams.
Maintain accurate documentation and professional written correspondence.
Help provide coverage during customer support business hours.